CBHC ESP Case Manager, Gardner

About the role

CSO is seeking Case Managers to join our Community Behavioral Health Clinic (CBHC) Emergency Services Program (ESP) in Gardner. Our ESPs offer behavioral health assessments, intervention, and stabilization services for youth, families, and adults, providing an alternative to hospital emergency departments.

Responsibilities

• Identify clients needing case management (CM), focusing support on crisis stabilization, and facilitating linkages to service supports including CSO, other mental health and SUD providers, medical providers, and wellness activities.
• Engage Crisis clients either at the time of the initial Crisis encounter or within 24 hours through the client's preferred method of contact. Initial engagement is introductory, supportive, and educational regarding Case Management services.
• Provide individualized support based on person's unique profile including the individual's support system, provider recommendations, and support needs identified by the individual.
• Complete necessary documentation, releases, and necessary paperwork.
• Aid in clarifying transition needs, gaps in services and supports, assist in locating housing, transport to appointments, and accessing supports for stabilization needs.
• Assist clients in identifying and using natural supports including family and friends.
• Practice a holistic and integrative approach to healthcare that includes physical, medical, and emotional wellness.
• Be responsive to client requests, flexible, and timely in providing services, creative in finding solutions, and dedicated to a person-first approach to care.
• Collaborate with individual's providers as needed within HIPAA guidelines.
• Remain engaged with individual after the initial ESP encounter and until client is stable and engaged in appropriate community supports.
• Consult with clinical supervisor prior to ending support services.
• Complete other assigned activities having to do with client care such as hospital searches, insurance verification, telephone triage, and various other Crisis duties.

Requirements

• Bachelor's degree in a behavioral health discipline or related field.
• Experience working with adults with mental health challenges, including experience navigating the behavioral health system.
• Valid driver's license and reliable transportation.

Qualifications

• Bilingual candidates are strongly encouraged to apply.

Skills

• Positive attitude and resiliency.
• Effective communication and collaboration.
• Self-awareness and prioritization.
• Accountability and feedback application.

Benefits

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Pay

$38,000 - $44,000/year

Schedule

Flexible schedule to accommodate client needs.

Our Agency

CSO is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

What We Offer

• Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EEO/AA

We are committed to creating a diverse and inclusive workplace and actively seek to recruit and retain a workforce that reflects the diversity of our communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.