ESOL Instructor/Case Manager

Current Opening

The Adult Literacy Department offers English to Speakers of Other Languages (ESOL) classes. The ESOL Instructor/Case Manager is a full-time, bargaining unit position based in Long Island, working 40 hours per week.

Key Responsibilities

• Develop ESOL course outlines, unit and lesson plans, and related materials.
• Integrate thematic content and required materials into lessons as required by funders.
• Upload and update course materials and plans in the shared Google Drive.
• Research and develop new curriculum resources, with an emphasis on social justice and alignment with organizational priorities.
• Continuously enhance teaching materials to reflect student needs and program goals.
• Deliver ESOL instruction.
• Implement classroom management strategies to support student engagement and retention.
• Contact students before the first class to confirm attendance and address questions.
• Provide initial assessment and initial orientation for all enrolled students.
• Maintain accurate and timely documentation of student outcomes and milestones.
• Conduct outreach, intake, and orientation processes, including scheduling and registration.
• Ensure compliance with all funder requirements, including reporting, instructional hours, and professional development.
• Maintain accurate student records, including attendance and case management hours.
• Enter data into Salesforce, including attendance, notes, case management notes, test scores, and other needed data.
• Respond to funder and administrative requests on time.
• Provide case management support through assessments, surveys, referrals, and follow-up services using up-to-date resource directories for service referrals.
• Track student needs, referrals, and outcomes using appropriate data systems.
• Aid in maintaining up-to-date resource directories for service referrals.
• Build and sustain relationships with community organizations and service providers.
• Support student access to employment, training, education, and financial resources.
• Contribute to program improvements and innovations that enhance student services.
• Attend staff meetings, team meetings, and organizational meetings as required.
• Participate in professional development, conferences, and trainings aligned with funder expectations.
• Maintain regular communication with program leadership, HR, and IT support.
• Identify program needs and communicate them to the Program Director.
• Contribute to program development through feedback and continuous improvement efforts.
• Respond to emails and organizational communications in a timely manner.

Requirements

• Eligible to work in the US
• Full bilingual (Spanish and English)
• Experience teaching ESOL classes
• Strong digital literacy skills with G-Suite, Microsoft Office, Box, Zoom, and Google Voice
• Occasional travel to other MRNY offices required
• Regular evenings and occasional weekends required
• Possess a commitment to collective action and community organizing
• Experience working in a multi-cultural and multi-ethnic work environment

Job Competencies

• Self-starter with strong organizational skills and strong attention to detail
• Highly professional and team-oriented with a passion for excellence and eagerness to help the department meet its goals
• Ability to multi-task, prioritize, and complete assignments under strict deadlines with minimal supervision in a fast-paced environment
• Ability to work under pressure required
• Working knowledge of spreadsheets, Microsoft Office suite, and using a database (ideally Salesforce) to run reports
• Flexible work schedule, some evenings or weekends required
• Strong verbal and written communication skills
• High level of accountability and initiative; needs to be a self-starter and eager to do team work to support the organization as a whole

Salary And Benefits

MRNY offers an excellent benefit package including health insurance, 401K, and generous paid vacation, sick, personal days. The salary range for this position is from $61,808 to $65,036.

How To Apply

Please attach your resume and cover letter and submit all documents to the Make the Road New York career center.