Catering Supervisor | Part-Time | Gaillard Center

About the Company

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

About the Role

The Catering Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail, quality presentation, and customer service. The Catering Supervisor will assist the Catering Manager with inventory, training, and coaching of the banquet staff.

This role pays an hourly rate of $22.00-$26.00 per hour and is eligible to receive shares of mandatory service charges. Including your share of service charges, hourly earnings will typically exceed the minimum wage, and you are always guaranteed hourly earnings of at least the minimum wage in accordance with applicable law.

Responsibilities

• Approach all encounters with guests and colleagues in a friendly, service-oriented manner.
• Maintain constant communication with guests and on-site contact to ensure all expectations are met or exceeded.
• Remain alert to complaints and/or unsatisfied guests and respond appropriately to ensure guest satisfaction.
• Coordinate with other departments to arrange for the delivery of requested services.
• Maintain constant contact with kitchen staff to ensure complete, effective communication between food production and food service.
• Ensure all functions are set and staff is prepared and organized before the required time on BEO.
• Inspect table place settings, including table linen, china, glass, silverware, and condiments for correct placement and ensure each element is clean, undamaged, and attractive.
• Ensure proper setting of buffet tables and other food service tables.
• Arrange for and ensure proper sequence of service for each event.
• Supervise clearing and post-function cleanup and garbage removal.
• Maintain clean and orderly back areas, pre-function areas, and storage areas.
• Ensure all china, glassware, silverware, linen, etc. are returned to their proper location after each event.
• Supervise the handling, storage, and security of all catering service equipment and decor.
• Assist with staff training programs.
• Conduct regular staff meetings to build rapport and ensure colleagues are well informed.
• Clearly project the visions of the department and measure progress.
• Attend weekly food and beverage meetings to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Review scheduling and labor needs to meet guests' needs as well as maximize efficiency.
• Work with the Executive Chef to ensure appropriate inventories are stocked, including food and beverage and non-food and beverage items used for food and beverage events.
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as they relate to food and beverage, from both a hardware and software perspective.
• Serve and assist servers during events.

Requirements

• Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
• 2-3 years of supervisor experience, or an equivalent combination of education and experience.
• Knowledge of food and beverage operation and preparation.
• Nationally recognized, advanced food service sanitation training course certification.
• Valid Manager's ServSafe Certification.
• Valid Alcohol Service Permit.
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: e-mail, Excel, Word, Outlook, Schedule+.
• Working knowledge of point-of-sale and timekeeping systems.
• Cash handling abilities and basic math skills, including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.
• Strong communication skills.
• Highly motivated and quality-driven.
• Detail-oriented yet able to excel while multitasking.
• Able to accept responsibility and lead by example.

Benefits

• 401(k) Savings Plan

Pay

Hourly rate of $22.00-$26.00 per hour, plus shares of mandatory service charges.