Catering Services Worker Lead

About the role

The Catering Service Worker Lead is responsible for supervision and support in planning catering events of varying sizes and levels in both central and satellite locations, ensuring that all catering brand standards and initiatives are consistently achieved.

Responsibilities

• Develop and maintain a safety culture that creates a work environment where no one gets hurt.
• Directly supervise catering operations, including coordination of staff and rental equipment, set‑up, preparation, service, and break‑down of catered foods, beverages, and events of varying size and complexity.
• Book events, select and cost menu items, and determine pricing as needed.
• Assist with hiring, discipline, and performance reviews.
• Coordinate activities with other internal departments.
• Participate in management team meetings.
• Interface with vendors and key service users within the client organization.
• Facilitate external customer relations and represent Aramark and the client at meetings and events.
• Ensure appropriate sanitation, organization, and safety standards are met through checklists, hands‑on supervision, and follow‑up.
• Participate in all catering training programs and help develop and implement training for hourly, part‑time, and student employees.
• Aid in implementation and adherence to all Aramark OpX Catering initiatives and guidelines.
• Adapt to changing duties or new assignments as needed without formal notice.

Qualifications

• Minimum of two years operational experience in a hotel/banquet setting (required).
• Prior experience with booking of events (preferred).
• Physical ability to lift, bend, push, pull, and engage in extended walking and standing.
• Requirement to wear uniforms and/or use Personal Protective Equipment (PPE) as needed.