Catering Coordinator

About the role

We’re searching for a high-energy, up-for-anything, ridiculously organized Sales and Marketing Coordinator to support our sales team. The primary role is to perform general office duties—sending emails, drafting proposals and contracts, loading bookings and rates into the property management system, and maintaining customer and company profiles. Due to some sales team members being remote, you’ll be empowered to host client-facing opportunities. You’ll assist in selling guest rooms, catering services, and banquet facilities as directed, and provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues, and performing other related tasks.

Responsibilities

• Answer telephone and respond to caller inquiries in a pleasant manner.
• Answer client/booker questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants).
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Generate reports, prepare proposals, collect details, and coordinate with clients and suppliers.
• Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities).
• Manage and maintain sales managers’ schedules, appointments, and travel arrangements.
• Assist sales team by managing schedules, filing important documents, and communicating relevant information.
• Arrange and coordinate meetings, events, and appointments.
• Record, transcribe, and distribute minutes of meetings when needed.
• Perform hotel site tours with potential clients.
• Monitor, screen, respond to, and distribute incoming communications.
• Other duties as assigned by Director of Sales or leadership team.

Requirements

• A post-secondary diploma or degree in a field of study related to this profession.
• 2 or more years of experience in a comparable position and/or an equivalent combination of education and experience.
• Strong administrative, organization, and technical skills.
• Proficient in Microsoft Office (Outlook, PowerPoint, Word, etc.).
• Detail-oriented and accurate.
• Ability to manage multiple priorities, goal-oriented, and must meet deadlines.
• Strong interpersonal skills and guest service-oriented with a sincere, friendly, and helpful personality.
• Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
• Excellent verbal and written communication skills.
• Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.

About Us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers, and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Pay

$31.00 per hour.