Catering Call Center- Fully Remote

About the role

Be a Taziki’s Ambassador to customers for our service, our menu, our story, and our culture. Ensure you are providing best in class customer service and experience to all of our guests. Track catering issues and follow up with customers as needed. Perform call-in order entry, monitor calls, input 3rd party orders and ensure correct delivery scheduling. Efficiently handle a high volume of incoming calls. Make recommendations and use suggestive selling with the goal of successfully fulfilling the customer's catering order. Maximize store delivery schedules for efficiency.

Responsibilities

• Provide best‑in‑class customer service and experience to all guests.
• Track catering issues and follow up with customers as needed.
• Perform call‑in order entry, monitor calls, input 3rd‑party orders and ensure correct delivery scheduling.
• Efficiently handle a high volume of incoming calls.
• Make recommendations and use suggestive selling to fulfill catering orders.
• Maximize store delivery schedules for efficiency.

Requirements

• Must be 21 years of age.
• Must live in Birmingham, AL.
• Ability to thrive in a fast‑paced environment.
• Physical requirements: standing, walking, reaching, carrying/lifting up to 30 pounds.
• Understand and abide by company standards and policies.

Qualifications

• Prior food service experience preferred.
• Leadership, guest service, and verbal communication skills with guests and team members.
• Ability to thrive in a fast‑paced environment, balancing multiple tasks and priorities.
• Demonstrate sound decision‑making and problem‑solving skills.

Benefits

• No late nights