Call Center Manager | Remote

Type: Contract • Location: Remote

Pay

$25 (One-time)

Responsibilities

• Walk us through how you currently manage topics and intent detection.
• Describe your workflow for testing phrase matching in customer service software.
• React to early concepts for a new speech analytics optimization tool.
• Compare proposed testing methods with your current software solutions.

Requirements

• Active professional in a contact center or customer service environment.
• Hands‑on experience with speech analytics software.
• Familiarity with phrase matching or intent detection workflows.
• Comfortable discussing technical aspects of topic optimization.