Catering - Assistant Operations Manager
for section headings, - for lists,
for prose. No repeated job title heading, no Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Keep substantive info.
We need sections: About the role? The posting includes "Who Are We" (company description) and "Job Summary". Could combine as About the role? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- Who Are We (company overview) -> could be About the role or maybe About the company. But we can use "About the role" heading for job summary? Actually "Job Summary" is present. Could use "About the role" for job summary. Or we could have separate sections: "About the company" not in list but we can still use heading? The instruction says use those headings as examples, not strict list; we can use other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings only. So we should map content to those headings.
We have:
- Job Summary: could go under About the role.
- Responsibilities: we have many responsibilities listed under headings: Event Planning & Execution, Client Relationship Management, Vendor and Resource Management, Operational Excellence, Reporting and Analysis, Social Responsibility, Team Management, Offsite Sales Support, Other Responsibilities. We can combine into a Responsibilities section with - items.
- Requirements/Qualifications: we have Qualifications section with Job Requirements, Previous Experience, etc. Could combine into Requirements or Qualifications. Use either.
- Skills: maybe we can extract skills from requirements: interpersonal, communication, leadership, problem solving, organization, financial management, analytical, planning, flexibility, computer knowledge, physical ability, etc. Could put under Skills.
- Benefits: we have Compensation And Benefits section with details: Full-Time, non-exempt, eligible for overtime pay. Paid Time Off plan: up to 144 hours based on tenure. Medical, Dental, Vision, Life Insurance and other voluntary benefits; employee premiums applicable. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. Up to 40 hours Paid Bereavement. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts where applicable Tuition Discount through Partnership College Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: list of states. Also state-specific sick leave details.
- Pay: The posting does not give specific salary or pay range. It mentions Revenue Oversight: $300,000+ but that's not pay. No pay details. So we should NOT create a Pay section because no specific pay info. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have, so we can create Benefits. Pay we should not.
- Schedule: Not explicitly stated besides ability to work varied hours/days, including nights, weekends and holidays, as needed. That's schedule info. Could we create a Schedule section? The posting says "Ability to work varied hours/days, including nights, weekends and holidays, as needed." That's schedule info. So we could create a Schedule section with that detail. However instruction: prefer a few substantive sections over many thin ones. Might combine schedule into Responsibilities or Requirements? But schedule is a distinct aspect. Could include under Responsibilities? Probably better to have a Schedule section with that bullet.
We need to avoid filler like "commensurate with experience". Not present.
We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting, but we can condense into lists but must not lose info. Must preserve all substantive info: that includes Revenue Oversight: $300,000+. Where to put? Could be under About the role or Responsibilities? It's a metric of responsibility. Could include under Responsibilities as a bullet: "Oversee catering operations with revenue oversight of $300,000+". Must keep.
Also location: National Aquarium, Onsite. Reports to: list. Could include under About the role or maybe a metadata paragraph. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and reporting lines in a short paragraph under About the role.
We must remove boilerplate: EEO, equal-opportunity, scam-warning, etc. Also remove duplicated lines, application instructions (like "Don't meet every requirement? ...") Actually that is encouraging to apply; might be considered boilerplate? It's not exactly legal boilerplate but it's a motivational statement. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Don't meet every requirement? ..." is an application encouragement; could be considered application instructions? It's not instructions to apply but encouragement. Might be safe to keep? It's not essential substantive info about job. Might be considered fluff. Safer to drop it.
Also remove the "All education backgrounds eligible, must be 18 or older." That's a requirement; keep.
Remove the "Working knowledge of Tripleseat is a plus." Keep as skill.
Remove the "Previous Experience Minimum 2 years catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred. A minimum of 2 years of experience is required for this position; however, candidates with 4 or more years of experience will be given stronger consideration." Keep.
Remove the "All education backgrounds eligible, must be 18 or older." Keep.
Remove the "Perform other tasks as deemed necessary." etc. That's generic; maybe keep as part of responsibilities? It's generic; could drop as filler? It's not specific. Might drop.
We need to preserve all substantive information; generic statements like "Perform other tasks as deemed necessary." might be considered boilerplate? It's typical but still part of job description. Might keep but it's vague. The instruction says do not emit heading followed by filler/placeholder text. Not about generic statements. I'd keep it as a bullet under Responsibilities maybe.
Now craft HTML.
Structure:
About the role
Assistant Catering Operations Manager at the National Aquarium (onsite). Reports to General Manager, Assistant General Manager, (Sr.) Director of Catering Operations, or (Sr.) Manager Catering Operations. Oversees catering operations with revenue oversight of $300,000+. Supports Event/Catering Sales and Culinary teams by leading catering logistics planning, coordination, execution, and quality control of events.
Then Responsibilities:
Responsibilities
- Develop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.
- Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed.
- Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently.
- Ensure all equipment, supplies, and materials are available and in good working condition for events.
- Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly.
- Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly.
- Attend weekly BEO meetings to review all upcoming events, addressing concerns and needs to each event.
- Distribute Operations Plan revisions to key stakeholders when necessary.
- Advise Sales Team on any outstanding balances due post event.
- Collaborate with Sales Team on floorplans and event flow.
- Coordinate the need of cross-utilized products/equipment.
- Create eye-catching and innovative F&B displays in collaboration with the Culinary Team.
- Oversee quality, product levels, and inventory of Catering products.
- Facilitate the maintenance and repairs of Catering equipment as necessary.
- Maintain strong, positive relationships with internal and external clients to ensure repeat business and client satisfaction.
- Conduct pre-event meetings with internal stakeholders to finalize details and post-event follow-ups to gather feedback and foster continued development.
- Work closely with clients to provide tailored solutions and address any concerns promptly.
- Act as client day-of contact for catering services.
- Maintain communication with vendors to ensure timely delivery of goods and services.
- Negotiate pricing and contracts with vendors to optimize costs and quality.
- Uphold an active list of resources for client and internal operational use.
- Ensure compliance with local, state, and federal laws.
- Maintain a clean, safe, and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Develop, meet, and exceed monthly and annual catering operations budgets and plans.
- Analyze operational costs and inventory to maximize opportunities and minimize waste.
- Review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Payable.
- Minimize controllable costs, including payroll and equipment rental, associated with the operation and strategize on revenue avenues.
- Report weekly and monthly operational performance to appropriate stakeholders, including labor forecasting and event P&L statements.
- Analyze event performance data to identify trends, opportunities, and areas for improvement.
- Responsible for budgeting, forecasting and cost control (e.g., labor costs, food costs and profitability).
- Promote an inclusive and supportive approach within the unit; lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application.
- Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.
- Hire, recruit, and integrate new team members.
- Schedule appropriate staff levels in accordance with business level and budget.
- Approve weekly timesheets.
- Supervise assigned personnel, evaluate performance, and provide coaching and development.
- Develop and implement training programs to motivate and mentor employees.
- Focus on removing barriers and empowering growth and opportunity for team members at all levels.
- Partner with location or area sales team on site visits and communicate client needs to Area Sales team post meeting.
- Conduct tastings for potential clients.
- Participate in client hand-off meetings to ensure proper event execution.
- Lead weekly BEO meetings.
- Manage approval and distribution of information on all internal events, including collecting funds for all services rendered.
- Communicate day of add-ons to Area Sales Team for proper recording and collection.
- Work with District Manager of Sales to support
for prose. No repeated job title heading, no Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Keep substantive info. We need sections: About the role? The posting includes "Who Are We" (company description) and "Job Summary". Could combine as About the role? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content.
We have:
- Who Are We (company overview) -> could be About the role or maybe About the company. But we can use "About the role" heading for job summary? Actually "Job Summary" is present. Could use "About the role" for job summary. Or we could have separate sections: "About the company" not in list but we can still use heading? The instruction says use those headings as examples, not strict list; we can use other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings only. So we should map content to those headings.
We have:
- Job Summary: could go under About the role.
- Responsibilities: we have many responsibilities listed under headings: Event Planning & Execution, Client Relationship Management, Vendor and Resource Management, Operational Excellence, Reporting and Analysis, Social Responsibility, Team Management, Offsite Sales Support, Other Responsibilities. We can combine into a Responsibilities section with - items.
- Requirements/Qualifications: we have Qualifications section with Job Requirements, Previous Experience, etc. Could combine into Requirements or Qualifications. Use either.
- Skills: maybe we can extract skills from requirements: interpersonal, communication, leadership, problem solving, organization, financial management, analytical, planning, flexibility, computer knowledge, physical ability, etc. Could put under Skills.
- Benefits: we have Compensation And Benefits section with details: Full-Time, non-exempt, eligible for overtime pay. Paid Time Off plan: up to 144 hours based on tenure. Medical, Dental, Vision, Life Insurance and other voluntary benefits; employee premiums applicable. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. Up to 40 hours Paid Bereavement. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts where applicable Tuition Discount through Partnership College Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: list of states. Also state-specific sick leave details.
- Pay: The posting does not give specific salary or pay range. It mentions Revenue Oversight: $300,000+ but that's not pay. No pay details. So we should NOT create a Pay section because no specific pay info. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have, so we can create Benefits. Pay we should not.
- Schedule: Not explicitly stated besides ability to work varied hours/days, including nights, weekends and holidays, as needed. That's schedule info. Could we create a Schedule section? The posting says "Ability to work varied hours/days, including nights, weekends and holidays, as needed." That's schedule info. So we could create a Schedule section with that detail. However instruction: prefer a few substantive sections over many thin ones. Might combine schedule into Responsibilities or Requirements? But schedule is a distinct aspect. Could include under Responsibilities? Probably better to have a Schedule section with that bullet.
We need to avoid filler like "commensurate with experience". Not present.
We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting, but we can condense into lists but must not lose info. Must preserve all substantive info: that includes Revenue Oversight: $300,000+. Where to put? Could be under About the role or Responsibilities? It's a metric of responsibility. Could include under Responsibilities as a bullet: "Oversee catering operations with revenue oversight of $300,000+". Must keep.
Also location: National Aquarium, Onsite. Reports to: list. Could include under About the role or maybe a metadata paragraph. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and reporting lines in a short paragraph under About the role.
We must remove boilerplate: EEO, equal-opportunity, scam-warning, etc. Also remove duplicated lines, application instructions (like "Don't meet every requirement? ...") Actually that is encouraging to apply; might be considered boilerplate? It's not exactly legal boilerplate but it's a motivational statement. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Don't meet every requirement? ..." is an application encouragement; could be considered application instructions? It's not instructions to apply but encouragement. Might be safe to keep? It's not essential substantive info about job. Might be considered fluff. Safer to drop it.
Also remove the "All education backgrounds eligible, must be 18 or older." That's a requirement; keep.
Remove the "Working knowledge of Tripleseat is a plus." Keep as skill.
Remove the "Previous Experience Minimum 2 years catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred. A minimum of 2 years of experience is required for this position; however, candidates with 4 or more years of experience will be given stronger consideration." Keep.
Remove the "All education backgrounds eligible, must be 18 or older." Keep.
Remove the "Perform other tasks as deemed necessary." etc. That's generic; maybe keep as part of responsibilities? It's generic; could drop as filler? It's not specific. Might drop.
We need to preserve all substantive information; generic statements like "Perform other tasks as deemed necessary." might be considered boilerplate? It's typical but still part of job description. Might keep but it's vague. The instruction says do not emit heading followed by filler/placeholder text. Not about generic statements. I'd keep it as a bullet under Responsibilities maybe.
Now craft HTML.
Structure:
About the role
Assistant Catering Operations Manager at the National Aquarium (onsite). Reports to General Manager, Assistant General Manager, (Sr.) Director of Catering Operations, or (Sr.) Manager Catering Operations. Oversees catering operations with revenue oversight of $300,000+. Supports Event/Catering Sales and Culinary teams by leading catering logistics planning, coordination, execution, and quality control of events.
Then Responsibilities:
Responsibilities
- Develop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.
- Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed.
- Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently.
- Ensure all equipment, supplies, and materials are available and in good working condition for events.
- Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly.
- Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly.
- Attend weekly BEO meetings to review all upcoming events, addressing concerns and needs to each event.
- Distribute Operations Plan revisions to key stakeholders when necessary.
- Advise Sales Team on any outstanding balances due post event.
- Collaborate with Sales Team on floorplans and event flow.
- Coordinate the need of cross-utilized products/equipment.
- Create eye-catching and innovative F&B displays in collaboration with the Culinary Team.
- Oversee quality, product levels, and inventory of Catering products.
- Facilitate the maintenance and repairs of Catering equipment as necessary.
- Maintain strong, positive relationships with internal and external clients to ensure repeat business and client satisfaction.
- Conduct pre-event meetings with internal stakeholders to finalize details and post-event follow-ups to gather feedback and foster continued development.
- Work closely with clients to provide tailored solutions and address any concerns promptly.
- Act as client day-of contact for catering services.
- Maintain communication with vendors to ensure timely delivery of goods and services.
- Negotiate pricing and contracts with vendors to optimize costs and quality.
- Uphold an active list of resources for client and internal operational use.
- Ensure compliance with local, state, and federal laws.
- Maintain a clean, safe, and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Develop, meet, and exceed monthly and annual catering operations budgets and plans.
- Analyze operational costs and inventory to maximize opportunities and minimize waste.
- Review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Payable.
- Minimize controllable costs, including payroll and equipment rental, associated with the operation and strategize on revenue avenues.
- Report weekly and monthly operational performance to appropriate stakeholders, including labor forecasting and event P&L statements.
- Analyze event performance data to identify trends, opportunities, and areas for improvement.
- Responsible for budgeting, forecasting and cost control (e.g., labor costs, food costs and profitability).
- Promote an inclusive and supportive approach within the unit; lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application.
- Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.
- Hire, recruit, and integrate new team members.
- Schedule appropriate staff levels in accordance with business level and budget.
- Approve weekly timesheets.
- Supervise assigned personnel, evaluate performance, and provide coaching and development.
- Develop and implement training programs to motivate and mentor employees.
- Focus on removing barriers and empowering growth and opportunity for team members at all levels.
- Partner with location or area sales team on site visits and communicate client needs to Area Sales team post meeting.
- Conduct tastings for potential clients.
- Participate in client hand-off meetings to ensure proper event execution.
- Lead weekly BEO meetings.
- Manage approval and distribution of information on all internal events, including collecting funds for all services rendered.
- Communicate day of add-ons to Area Sales Team for proper recording and collection.
- Work with District Manager of Sales to support
- items.
- Requirements/Qualifications: we have Qualifications section with Job Requirements, Previous Experience, etc. Could combine into Requirements or Qualifications. Use either.
- Skills: maybe we can extract skills from requirements: interpersonal, communication, leadership, problem solving, organization, financial management, analytical, planning, flexibility, computer knowledge, physical ability, etc. Could put under Skills.
- Benefits: we have Compensation And Benefits section with details: Full-Time, non-exempt, eligible for overtime pay. Paid Time Off plan: up to 144 hours based on tenure. Medical, Dental, Vision, Life Insurance and other voluntary benefits; employee premiums applicable. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. Up to 40 hours Paid Bereavement. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts where applicable Tuition Discount through Partnership College Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: list of states. Also state-specific sick leave details.
- Pay: The posting does not give specific salary or pay range. It mentions Revenue Oversight: $300,000+ but that's not pay. No pay details. So we should NOT create a Pay section because no specific pay info. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have, so we can create Benefits. Pay we should not.
- Schedule: Not explicitly stated besides ability to work varied hours/days, including nights, weekends and holidays, as needed. That's schedule info. Could we create a Schedule section? The posting says "Ability to work varied hours/days, including nights, weekends and holidays, as needed." That's schedule info. So we could create a Schedule section with that detail. However instruction: prefer a few substantive sections over many thin ones. Might combine schedule into Responsibilities or Requirements? But schedule is a distinct aspect. Could include under Responsibilities? Probably better to have a Schedule section with that bullet.
We need to avoid filler like "commensurate with experience". Not present.
We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting, but we can condense into lists but must not lose info. Must preserve all substantive info: that includes Revenue Oversight: $300,000+. Where to put? Could be under About the role or Responsibilities? It's a metric of responsibility. Could include under Responsibilities as a bullet: "Oversee catering operations with revenue oversight of $300,000+". Must keep.
Also location: National Aquarium, Onsite. Reports to: list. Could include under About the role or maybe a metadata paragraph. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location and reporting lines in a short paragraph under About the role. We must remove boilerplate: EEO, equal-opportunity, scam-warning, etc. Also remove duplicated lines, application instructions (like "Don't meet every requirement? ...") Actually that is encouraging to apply; might be considered boilerplate? It's not exactly legal boilerplate but it's a motivational statement. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Don't meet every requirement? ..." is an application encouragement; could be considered application instructions? It's not instructions to apply but encouragement. Might be safe to keep? It's not essential substantive info about job. Might be considered fluff. Safer to drop it. Also remove the "All education backgrounds eligible, must be 18 or older." That's a requirement; keep. Remove the "Working knowledge of Tripleseat is a plus." Keep as skill. Remove the "Previous Experience Minimum 2 years catering operations and/or event planning management in off-site catering, hotel or cultural attraction catering venue preferred. A minimum of 2 years of experience is required for this position; however, candidates with 4 or more years of experience will be given stronger consideration." Keep. Remove the "All education backgrounds eligible, must be 18 or older." Keep. Remove the "Perform other tasks as deemed necessary." etc. That's generic; maybe keep as part of responsibilities? It's generic; could drop as filler? It's not specific. Might drop. We need to preserve all substantive information; generic statements like "Perform other tasks as deemed necessary." might be considered boilerplate? It's typical but still part of job description. Might keep but it's vague. The instruction says do not emit heading followed by filler/placeholder text. Not about generic statements. I'd keep it as a bullet under Responsibilities maybe. Now craft HTML. Structure:
About the role
Assistant Catering Operations Manager at the National Aquarium (onsite). Reports to General Manager, Assistant General Manager, (Sr.) Director of Catering Operations, or (Sr.) Manager Catering Operations. Oversees catering operations with revenue oversight of $300,000+. Supports Event/Catering Sales and Culinary teams by leading catering logistics planning, coordination, execution, and quality control of events.
Then Responsibilities:Responsibilities
- Develop and implement detailed plans for catering events, including event orders, pull sheets, execution timelines, staffing schedules, visual appeal and logistics layouts.
- Coordinate with sales representatives to understand event requirements and ensure all details are accurately captured and executed.
- Oversee the setup, execution, and breakdown of events, ensuring all aspects run smoothly and efficiently.
- Ensure all equipment, supplies, and materials are available and in good working condition for events.
- Walk event spaces with Sales Team before events to ensure everything is in working order and address any issues promptly.
- Communicate and collaborate effectively with the Sales Team, Culinary Team, and other departments involved in events, developing and implementing new strategies and procedures where necessary to ensure events are executed flawlessly.
- Attend weekly BEO meetings to review all upcoming events, addressing concerns and needs to each event.
- Distribute Operations Plan revisions to key stakeholders when necessary.
- Advise Sales Team on any outstanding balances due post event.
- Collaborate with Sales Team on floorplans and event flow.
- Coordinate the need of cross-utilized products/equipment.
- Create eye-catching and innovative F&B displays in collaboration with the Culinary Team.
- Oversee quality, product levels, and inventory of Catering products.
- Facilitate the maintenance and repairs of Catering equipment as necessary.
- Maintain strong, positive relationships with internal and external clients to ensure repeat business and client satisfaction.
- Conduct pre-event meetings with internal stakeholders to finalize details and post-event follow-ups to gather feedback and foster continued development.
- Work closely with clients to provide tailored solutions and address any concerns promptly.
- Act as client day-of contact for catering services.
- Maintain communication with vendors to ensure timely delivery of goods and services.
- Negotiate pricing and contracts with vendors to optimize costs and quality.
- Uphold an active list of resources for client and internal operational use.
- Ensure compliance with local, state, and federal laws.
- Maintain a clean, safe, and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Develop, meet, and exceed monthly and annual catering operations budgets and plans.
- Analyze operational costs and inventory to maximize opportunities and minimize waste.
- Review all invoices, bills, and accounting-related documents for accuracy and communicate necessary changes to Accounts Payable.
- Minimize controllable costs, including payroll and equipment rental, associated with the operation and strategize on revenue avenues.
- Report weekly and monthly operational performance to appropriate stakeholders, including labor forecasting and event P&L statements.
- Analyze event performance data to identify trends, opportunities, and areas for improvement.
- Responsible for budgeting, forecasting and cost control (e.g., labor costs, food costs and profitability).
- Promote an inclusive and supportive approach within the unit; lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application.
- Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.
- Hire, recruit, and integrate new team members.
- Schedule appropriate staff levels in accordance with business level and budget.
- Approve weekly timesheets.
- Supervise assigned personnel, evaluate performance, and provide coaching and development.
- Develop and implement training programs to motivate and mentor employees.
- Focus on removing barriers and empowering growth and opportunity for team members at all levels.
- Partner with location or area sales team on site visits and communicate client needs to Area Sales team post meeting.
- Conduct tastings for potential clients.
- Participate in client hand-off meetings to ensure proper event execution.
- Lead weekly BEO meetings.
- Manage approval and distribution of information on all internal events, including collecting funds for all services rendered.
- Communicate day of add-ons to Area Sales Team for proper recording and collection.
- Work with District Manager of Sales to support