Catastrophe Field Auto Adjuster

About the role

This position is Remote. The work consists of 70% in the field and 30% virtual. The role follows a 10-day on and 4-day off schedule, with 12-hour workdays throughout the year.

Responsibilities

• Travel across the country to assess vehicle damage and support customers during times of crisis
• Review policy coverage, investigate claims, and document your findings
• Prepare or validate repair estimates using industry-leading tools
• Negotiate and settle claims with empathy and efficiency
• Capture detailed notes, decisions, and supporting documentation in the claims system
• Balance your time between virtual assignments and in-person inspections (70% field, 30% virtual)

Requirements

• A passion for helping people and solving problems
• 2+ years of claims or auto damage experience (preferred)
• Proficiency with estimating software such as CCC or Mitchell
• Knowledge of vehicle repair techniques, including paintless dent repair
• Strong analytical, negotiation, and conflict resolution skills
• Ability to work independently in a fast-paced, unpredictable environment

Qualifications

• A minimum internet bandwidth of 50 MB down/5MB up is required for home-based employees.

Skills

• Analytical Thinking
• Auto Collision Repair
• Auto Estimating
• Business Communications
• Claims Administration
• Claims Resolution
• Claims Review
• Client Facing
• Customer Centricity
• Damage Assessment
• Decision Making
• Digital Literacy
• Document Examination
• Fraud Investigations
• Learning Agility
• Prioritization
• Results-Oriented
• Vehicle Repairs

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.

Pay

Base compensation offered for this role is $56,000-$104,000 annually and is based on experience and qualifications.

Schedule

This role follows a 10-day on and 4-day off schedule, with 12-hour workdays throughout the year.