Catastrophe Adjuster

Responsibilities

• Examines claim forms, policies and endorsements, client instructions and other records when available to determine coverage.
• Effectively communicates claim process via written correspondence and phone.
• Utilizes current technology to investigate losses, make coverage determination, set reserves, review, and analyze written information and estimate damages.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
• Settles claims by determining liability, client’s instructions, authority levels required, negotiating settlements, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, and pursuing subrogation when appropriate.
• Achieves required Service Level Agreements “SLA” as set forth by client and/or Crawford for claim handling process.
• Maintains expected case load.
• Controls claims costs.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations, service standards and client requirements.

Requirements

• A background that aligns with Insurance Adjusting, Construction, Claims Adjusting experience, and/or ability and drive to learn all that you must to be successful in this industry.
• Valid NPN.
• Valid adjuster license in the state of residence (where required by law).
• Prompt, reliable, friendly and excellent interpersonal skills.
• Coachable always and not resistant to change.
• Must be able to travel on short notice and remain on location for indefinite periods.
• Catastrophe Adjusters are responsible for their own travel and living expenses while on assignment.
• Must possess the necessary tools, e.g. ladder, laptop, cell phone, other necessary tools etc., required for the assignment available.
• Results that meet company standards on pre-employment drug screen, criminal background check and motor vehicle records check.
• Dependable vehicle & proof of auto insurance with required limits of liability ($100K/$300K).
• Able to climb and be able to lift up to 40 lbs.
• Bilingual a plus.
• Knowledge of Xactimate/Xactware and Symbility strongly preferred.
• Knowledge of Mitchell and other industry software preferred for auto adjusters.
• Good communication skills, organizational ability, technical knowledge, and computer skills.

Qualifications

• Large catastrophe events may require prolonged periods away from home and long working hours.
• Professional demeanor conducive to the service industry.

Skills

• Knowledge of Xactimate/Xactware and Symbility.
• Knowledge of Mitchell and other industry software.
• Good communication skills.
• Organizational ability.
• Technical knowledge.
• Computer skills.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer.
• The core benefits offered include:
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.
• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program

About Us

Why Crawford? Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values.

Learn more at www.crawco.com.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay - The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.