Catastrophe Field Adjuster - North Florida Territory

About the role

The Catastrophe Field Adjuster at Frontline Insurance plays a pivotal role in ensuring high-quality service and proactive solutions for all customers. Our core values—Integrity, Patriotism, Family, and Creativity—are central to everything we do.

Responsibilities

• Handle the adjusting of the entire claim without the involvement of a Desk Adjuster.
• Collect and review all loss-related facts, perform an analysis under the terms of the insurance policy to make a coverage decision, and issue payments within the applicable authority level.
• Contact insureds to schedule inspections of damaged property, travel to affected properties, and conduct inspections in a timely manner.
• Photograph, sketch, and scope all damages. (Include photos of non-damaged areas).
• Compose claims correspondence and keep insureds informed on the claims investigation.
• Determine the method and extent of investigation for each claim and make assignments to outside experts or investigators when necessary.
• Review and analyze all investigative and claim material to determine the facts of the loss.
• Interview insureds and witnesses to obtain loss facts (recorded and non-recorded interviews as necessary).
• Document all investigative actions in the claim file.
• Analyze the policy to determine the coverage for the loss and make a coverage recommendation on each claim.
• Determine the total value of the claim and request and disburse claim checks/payments within authority level.
• Make payment recommendations for amounts above authority level and respond to all questions in a timely manner.
• Utilize several software programs throughout the day to determine the parameters of the loss.
• Collaborate with team members and stakeholders to resolve various claims-related issues as they arise.
• Maintain compliance with quality standards and state regulations.
• Assist with catastrophe operations as required, including working extra hours during major events or deploying to affected areas to help policyholders.
• Assist Desk Adjusters with pricing and/or technical issues when needed.

Qualifications

• A four-year college degree is preferred.
• Prior insurance experience with an insurance carrier or agency is required.

Benefits

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
• Company Vehicle.

Schedule

Flexible schedule to accommodate the demands of the role, including potential overtime and deployment to affected areas during major events.

Pay

Competitive compensation package tailored to individual performance and qualifications.