Casual Dispatcher (Casual Position)

Summary Of Responsibilities

• Answers five emergency lines, four Police business lines, multiple college operator lines, and the direct line to the Amherst Police and Fire Departments.
• Collections information from calling parties as well as walk-ins to the station in a timely manner and disseminates that information to the appropriate entities.
• Utilizes the National Crime Information Center and Criminal Justice Information System to respond to requests for information from on-duty police officers.
• Maintains monitoring of fire, intrusion, panic, and other alarms.
• Maintains monitoring of cameras on campus.
• Activates the college's emergency mass notification system as directed by a ranking officer.
• Provides emergency instructions, calls in personnel after hours, and supports and assists the community as a whole in a supportive and professional manner.
• Records details in the Automated Record Management System (ARMS) database.

Qualifications

• Related experience in law enforcement, security, or dispatching.
• Proficient in Microsoft Office and ability to learn new software programs.
• Attention to detail, strong problem-solving and time management skills, as well as the ability to multitask.
• Demonstrated interpersonal, written, and verbal communication skills, as well as exercise diplomacy, and function efficiently under extreme conditions.
• Requires sensitivity to issues of confidentiality.
• Successful completion of required reference and background checks.