Cast Member

Key Accountabilities

• Greet and welcome guests with a friendly and approachable demeanor.
• Respond promptly and courteously to guest inquiries, concerns, and feedback.
• Educate guests about current movies, promotions, and any available loyalty or rewards programs.
• Enforce theater policies to ensure a safe, relaxing, and enjoyable experience for all guests.
• Provide general customer service and other duties as assigned.

Box Office

• Sell tickets, gift cards, and other promotions to guests.
• Accurately process cash and credit card transactions.
• Monitor showtime attendance levels and assist with guest movie selection.
• Receive and direct phone calls or other guest inquiries as needed.

Concessions

• Prepare and serve a variety of food and beverage items.
• Operate and maintain concession equipment following proper safety procedures.
• Ensure cleanliness and organization of concession areas; restock as needed.
• Maintain cleanliness of all common areas including lobbies, restrooms, and auditoriums.
• Monitor and maintain food and beverage quality by following proper recipes and procedures.
• Comply with applicable food safety laws and health department guidelines.
• Deliver food and beverage items to guests as needed.

Ushering

• Greet guests as they enter and exit the theater; assist with ticket-taking and seating.
• Maintain cleanliness of all common areas including lobbies, restrooms, and auditoriums.
• Assist with crowd control and ensure a smooth, comfortable experience for all guests.
• Restock and upkeep self-service guest stations throughout the facility.