Casino Telemarketing Specialist

Responsibilities

• Strategically outreach to qualified casino guests via telemarketing outbound calls, converting conversations into booked room reservations.
• Strive to exceed guest expectations through gracious and personalized service.
• Drive incremental revenue through booked room reservations.
• Develop one on one relationships with guests and provide exceptional service to cultivate and maintain relationships.
• Ensure all guests are dealt with in an efficient and courteous manner.
• Resolve complaints and issues effectively while escalating concerns as appropriate.

Requirements

• Knowledgeable of the property, able to explain games offered by the casino, current marketing events, promotions and programs.
• Able to arrange reservations, transportation and accommodations for guests.
• Make decisions in accordance with established comp and expense guidelines.

Qualifications

• Outstanding customer service and communication skills.
• Ability to think independently in making real-time decisions to maximize guest service experience.
• Comfortable with “cold calling”.
• Highly organized, self-motivated and detail oriented.
• Possess sharp interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
• Effective time management skills and ability to perform multiple tasks simultaneously.
• Capacity to receive coaching and turn constructive feedback into motivation to drive positive results.
• Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.

Skills

• Outstanding customer service and communication skills.
• Ability to think independently in making real-time decisions to maximize guest service experience.
• Comfortable with “cold calling”.
• Highly organized, self-motivated and detail oriented.
• Possess sharp interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
• Effective time management skills and ability to perform multiple tasks simultaneously.
• Capacity to receive coaching and turn constructive feedback into motivation to drive positive results.
• Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.

Benefits

Nevada Gaming Control Board Registration is required for this position.

Pay

Details TBA

Schedule

Details TBA

Age, Certifications And Work Cards

• 21 years of age or above.
• Nevada Gaming Control Board Registration is required for this position.

Other Duties

This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.