Casino Services Dual Rate (Harrah's)

About the role

Assists with all aspects of slot and beverage operations for assigned shift for Harrah’s or Horseshoe Casino, Council Bluffs, IA.

Responsibilities

• Supports team member development with training programs, established methods, procedures and guidelines, and high quality service.
• Buils guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs team members.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Performs slot attendant, beverage server, bartender or bar back job responsibilities throughout shift as applicable.
• Familiarization with all Caesars Brand programs and systems.
• Monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Coordinates work flow during shift to meet business demands and ensure customer satisfaction.

Qualifications

• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
• Able to prioritize multiple projects and meet strict deadlines.
• Able to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Able to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 75 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Able to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Able to listen and respond to visual and aural cues.
• Excellent customer relations skills.

About Us

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.