Casino Host, Part Time

About the Role

The Casino Host creates and delivers a world-class gaming and entertainment experience for our casino guests at Rio Las Vegas. You’ll delight colleagues and customers while facilitating a safe, fun, and fair gaming experience that differentiates us from the competition.

Responsibilities

• Serve as the main and primary point of contact for higher-value casino guests for all things Dreamscape – Rio Las Vegas.
• Develop and sustain relationships with casino guests.
• Introduce new casino guests to the casino property.
• Act as a resource for guests, management, and employees to ensure maximum satisfaction and service.
• Dispense high-end amenities to qualified guests, following comp guidelines.
• Dispense complimentary amenities to guests who have attained necessary levels of play while adhering to departmental profitability standards.
• Obtain and manage reservations for guests attending on-premise casino functions (tournaments, giveaways, concerts, parties, etc.), including transportation and hotel stays.
• Represent the casino at on- and off-property events.
• Reactivate inactive casino guests through direct contact (mail, telephone, personal visits, etc.).
• Utilize marketing lists to outbound call/email customers to win their business.
• Partner with other members of the Casino Marketing team and other departments to identify VIP guests.
• Assist VIP guests with casino credit and special reservations.
• Resolve guest complaints and/or conflicts.
• Facilitate effective management of information throughout the department and casino.
• Ensure all guest information in the database is accurate and up to date.
• Maintain confidentiality of guest information and database integrity.
• Maintain a working knowledge of the casino facility and current/upcoming special events to advise guests and employees.
• Exhibit a commitment to responsible gaming and the responsible service of alcohol.
• Perform other related duties as assigned.
• Assist in training new Casino Marketing employees on Standard Operating Procedures, IT platforms, and departmental philosophies.
• Comply with Title 31 and AML/SARC requirements.

Requirements

• Strong written and verbal communication skills with the ability to effectively communicate in English in one-on-one, small group, and large group settings.
• Skill in developing, leading, and maintaining guest relations.
• Ability to establish and maintain effective working relationships with management and other employees.
• Willingness to work a flexible schedule, including nights, holidays, and weekends.
• Pleasant personality, team-oriented, and enjoys working with and assisting people.
• Ability to maintain confidentiality of sensitive information.
• Ability to respond to inquiries from employees, guests, regulatory agencies, or members of the business community.
• Excellent communication and organizational skills.
• Ability to master the property’s player tracking and reservation systems.
• Title 31/SARC knowledge.
• High School Diploma or GED equivalency.
• Must be at least 21 years old.

Preferred Qualifications

• One or more years' experience in a casino host or similar role (telemarketing, host assistance, VIP services, butler, casino inside sales).
• Proficiency with IGT/Patron Management systems, Opera, Outlook, and Microsoft Office applications.
• Knowledge of multiple languages highly desired.

Certifications & Licenses

Must be able to qualify for licenses and permits required by federal, state, and local regulations.

Physical Requirements

• Ability to work under time constraints and within established deadlines.
• Must regularly lift and/or move up to 20 pounds.
• Ability to push, pull, reach, bend, twist, kneel, and balance in varying work areas, including confined spaces.

Working Conditions

Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as noise, dust, and smoke.