Casino Cashier Supervisor (11:30pm-7:30am)

About the role

The Cage Shift Manager provides guest service, coordinates and supervises the controls and procedures of the Cage Cashiers, Main Bankers, and Kiosk Team Members. The Cage Supervisor is responsible and accountable for the operation of the Cage Department and has the responsibility of securing company funds and accountability of all monies and routing of paperwork. Must be self-motivated, detail orientated, and able to work successfully without a lot of supervision.

Responsibilities

• Keep cage in compliance with Cash Operation Manual procedures, TICS, and MICS, and Title 31 regulations
• Assist Cage Manager in maintaining security and accountability of casino funds located in the cage and main bank areas during assigned shift
• Supervise Cage Cashiers, Main Bankers, and Kiosk Team Members to ensure that they are in compliance with policies and procedures
• Provide an orderly and positive work environment with recognition to team members
• Interact with Department Manager by providing pertinent information
• Provide on-going training and information to new and existing personnel
• Conduct employee counseling/coaching and disciplinary action when necessary
• Help resolve any overage/shortages that may occur during their shift
• Handle any customer inquiries or complaints and follow up with proper documentation
• Assist Cage Manager in scheduling staff according to company needs, approve or deny PTO requests and prepare employee evaluations
• Provide prompt, friendly and courteous service to all guests in a confidential manner, and maintain the confidentiality of all gaming records
• Convey a professional, friendly and courteous manner, in all interactions with guests and employees
• Perform emergency fills for kiosks, as needed
• Perform cashier or main bank duties, as needed

Requirements

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field
• OR Two (2) years’ Supervisory experience
• OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality Department
• OR Two (2) years’ experience in the hiring position’s Department
• Two (2) years of high volume cash handling experience
• Demonstrated ability to communicate effectively, both verbally and in writing in both English and Spanish
• Minimum of $100,000 cash experience preferred (skills test will be administered)
• Proficiency with 10 key calculator (skills test will be administered) and experience working with coin and currency counters
• Proficient in Microsoft Word, Excel programs
• Ability to make precise decisions without compromising the integrity of the company
• Ability to lift a minimum of 50 pounds
• Ability to get along well with all levels of the organization and excel in a team oriented environment
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Florida Statues and remain in good standing with the Florida Gaming Control Commission as a requirement for this position
• Willingness to work in a smoke or secondary smoke environment