Cash, Medical and Initial Resettlement Coordinator

About the role

The Cash, Medical, and Resettlement Coordinator manages staff providing direct client services within the Program for Initial Resettlement (PIR) and Cash and Medical Assistance (CMA) Programs. The coordinator plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies compliance and reporting responsibilities for the assigned portfolio.

Responsibilities

• Provide comprehensive and required services to IRC clients enrolling or enrolled in Refugee Cash Assistance, Refugee Medical Services, and/or Refuge Health Screening services;
• Review applications for accuracy and make eligibility determinations, ensuring non-duplication of services and donor’s compliance.
• Conduct monthly redetermination meetings to track and plan participation in employment services for the purpose of determining continued eligibility.
• Prepare the enrollment package including Enrollment Letter and Insurance Card and any other items designated by the Kansas Office for Refugees (KSOR) or the Medical Replacement Designee (insurer).
• Conduct RMA orientation, including in-depth orientation to benefits and local health systems.
• Provide support to recipients with billing issues and trouble-shooting with providers who need verification of insurance coverage/benefits.
• Collaborate with KSOR and health clinic staff to ensure refugee health screenings are scheduled and coordinated with the direct service team, and to trouble-shoot any issues that arise.
• Ensure understanding of changes to TANF policies, SNAP Employment & Training, KanCare and/or Medicaid policies, employment programs and local and global medical issues, and how these changes impact clients and KSOR-funded programs.
• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Provide oversight of active caseload, maintaining close communication with coworkers and stakeholders.
• Maintain meticulous documentation and ensure that all deliverables are met as required by the funder.
• Attend all funder-scheduled meetings to coordinate with key stakeholders, Quarterly Forums, training events and collaboration meetings.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.

Job Requirements

• Bachelor’s degree required, preferably in social work or related field.
• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs.
• Experience supervising, supporting, and training staff strongly preferred.
• Demonstrated skills and competencies include proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes; ability to prioritize and manage time effectively; demonstrated ability to work effectively as a team member in a multi-cultural environment; excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus; strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships; self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively; attention to detail and accuracy in work product; valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Education

Education: Bachelor’s degree required, preferably in social work or related field.

Work Experience

Work Experience: Minimum two to three years of experience implementing domestic refugee resettlement or similar programs. Experience supervising, supporting, and training staff strongly preferred.

Skills And Competencies

• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Ability to prioritize and manage time effectively.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment.
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment

A combination of standard office environment and 'field' time in and around the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work.

Compensation

(Pay Range: $25.20 - $26.00)

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.)

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.