Cash Coordinator

Cash Coordinator Responsibilities

• Performing data entry
• Communicating effectively to our vendors to find cash solutions, and communicating in a clear and professional manner
• Solving cash issues and providing a positive customer experience
• Collaborating with Technical and Customer Service Support Teams to maximize the world-class service provided to our customers
• Researching ATM cash balances
• Prioritizing workload in order to avoid customer service issues
• Creating and preparing reports as needed
• Reviewing settlement imports and correcting inaccuracies
• Managing all vendor emails and requests
• Processing daily bank settlement reports
• Balancing ATM and documenting daily progress
• Communicating administrative updates and changes from vendors as needed
• Completing dispatches accordingly for “low cash warning” and “out of cash”
• Working cases accordingly and following the SOP guidelines
• Sending CRV (Cash return to vault) to Operations/Client Support for competition and reviewing daily for updates
• Completing cash dispatches accordingly when ready
• Checking balances daily to ensure the ATM are equipped with sufficient cash funds and dispatches accordingly when needed
• Reviewing outstanding orders and completing load confirmations, both scheduled and unscheduled
• Ensuring all debits and credits are entered on the E Cash Balance Sheet and requesting replacements via bank portal
• Handling audit swaps by requesting cash and dispatching accordingly
• Completing load confirmation for cross loads
• Ringing up vendor meetings as needed
• Running weekly Bank Exception Report
• Collecting documents and residual information from the bank
• Running weekly Low Cash Error Report and reviewing cause of ATM system error
• Sending daily EOD Report
• Assisting with all other projects, tasks, and assignments as assigned
• Reconciliation for vaults, transactions.
• Making monthly over/short reports
• Completing claims: Armored, Customer and Regulation E.

Requirements

• Associate’s Degree or equivalent work experience required
• Bachelor’s Degree preferred
• An analytical background is strongly preferred
• A self-starter who can take ownership of all assignments given
• Ability to perform basic analysis and calculate key metrics
• Proficiency with Microsoft Office (Excel, Word), Gmail and Google Suite
• Excellent organizational, time management, interpersonal, and communication skills (verbal and written)
• Ability to manage / prioritize multiple tasks, work under pressure and be organized (attention to detail)
• Ability to communicate effectively with all levels of the company
• Ability to work effectively in a team oriented and open environment as well as independently
• Available to work overtime, weekends, and/or holidays according to business needs