Cash Logistics Coordinator

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

About the role

The Cash Logistics Coordinator is a member of the Cash Installs team, responsible for managing the onboarding of Retail clients, armored provider conversions, funding conversions, pilot projects, hardware refresh projects, and other one-off projects. This role encompasses project scheduling, communication, record management, and ensuring timely vendor payments, all with a focus on efficient completion of project activities.

Responsibilities

• Manage the onboarding process for retail clients, ensuring smooth transitions and timely completion.
• Oversee armored provider and funding conversions, ensuring proper coordination and execution.
• Lead pilot projects and hardware refresh projects, ensuring all project milestones are met.
• Attend meetings and reply to client-facing email correspondence to ensure client satisfaction and project alignment.
• Collaborate with internal teams to meet project requirements, including assigning terminals to armored and funding partners for new installations in multiple countries (US, Canada, Puerto Rico, and future locations).
• Process responses from funding partners and armored providers, escalating unacceptable terms or special circumstances as needed.
• Ensure ATM information is updated in both internal and external systems.
• Review project queues and schedule services with armored providers, ensuring proper routing and lead time.
• Manage purchase orders (POs), including creation, receipt, cancellation, and adjustment.
• Place cash orders and change ATM information in internal and external systems as needed.
• Change status of ATM monitoring ahead of scheduled services.
• Monitor and confirm completion of scheduled services using internal and external data sources.
• Follow established escalation processes for missed services.
• Complete daily system updates for scheduled services.
• Participate in cross-departmental meetings to coordinate project activities.
• Dispatch service for ATMs with hardware issues during or after project activities.
• Communicate with various stakeholders, including armored vendors, funding sources, SAMs, IMACs, riggers, tech support, warehouse, and sales reps, ensuring alignment on activities.
• Demonstrate strong problem-solving skills, attention to detail, and analytical abilities.
• Communicate efficiently with colleagues, clients, and external partners.
• Act as a liaison between departments to minimize schedule impacts and delays.
• Adapt to workflow changes and quickly resolve issues.
• Cross-train and fill in as needed.
• Manage and distribute daily reports related to project activities.
• Complete various departmental processes as assigned.

Systems Involved

• Armored providers’ incident and report web portal
• Cardlink
• CDS Webtools
• Cisco Jabber
• CORE
• CT Reports
• Device Manager
• Funding partners’ cash ordering web portal
• ICOM
• Opticash
• Microsoft Office (Excel, Outlook)
• Microsoft Windows Operating System
• Oracle
• QuickBase/EPM
• ServiceNow

Qualifications

Basic Qualifications

• Proficiency in MS Office applications, especially Excel
• Excellent written and verbal English language skills
• Strong attention to detail and adherence to processes
• Ability to negotiate, make independent decisions, and work in a team-based environment
• High personal accountability for managing multiple issues simultaneously
• Excellent organization and time-management skills
• Clear and concise communication with internal and external contacts at all levels
• Must pass all applicable background screening tests

Preferred Qualifications

• Project management experience preferred
• ATM or banking industry experience is a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

Schedule

Hybrid, 3 days/week onsite in Frisco, TX.