Cash Applications Supervisor

About the Company

Aveanna is an award-winning workplace recognized for Best Leadership, Best Diversity, Best Company for Women, Best Career Growth, Work-Life Balance, Happiness, and Top-Rated Outlook in 2025. As a proud partner of the Military Spouse Employment Partnership, Aveanna fosters a supportive and inclusive environment.

• Employee Connection Groups: Spaces to share experiences and build community.
• Social Circles: Connect over shared interests like books, music, and movies.
• Wellness Wednesdays: Tools to recharge, reset, and refocus.
• Open Learning Sessions: Available to all employees to grow stronger together.
• Aveanna Cares – Month of Service: Annual volunteer opportunity to give back to local communities with your team.
• Employee Relief Fund: Financial assistance for teammates facing unexpected hardships.

Responsibilities

• Oversee day-to-day operations of the cash posting team to ensure timely completion of cash posting, processing, and balancing activities for both manual and electronic payments.
• Ensure the team maintains accurate and timely completion of credit and refund processing.
• Maintain responsibility for accurate posting and balancing of all credit card, money order, and cash payments received from patients.
• Strive to eliminate backlog or un-posted cash and recoups at the end of each month; set team expectations to achieve this goal.
• Supervise payment posting representatives to ensure employees maintain accurate and current knowledge of insurance payments and rejection/denial processing procedures.
• Ensure the team maintains a daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity.
• Develop “super user” capabilities in Aveanna applications and related systems; assist other employees to ensure full utilization of tools.
• Schedule and monitor staffing levels to ensure efficient operations and appropriate employee utilization.
• Assist department management with employee meetings, budget preparation, strategic planning, and expense control.
• Assist with department policy and procedure revision/development.
• Create a positive work environment through team building, coaching, constructive feedback, and goal setting to encourage creativity and professional growth.
• Support employee decision-making within their scope of responsibilities.
• Work with department management to complete disciplinary action and annual performance reviews; provide timely feedback and address performance issues.
• Deliver a positive patient experience.
• Adhere to Aveanna organizational policies and procedures.
• Liaise appropriately with peers across the system.
• Perform any special assignments as requested.

Requirements

• High School Diploma or GED; Bachelor’s or Associate’s degree preferred.
• Four (4) years of progressively responsible work experience.
• At least five (5) years of related Revenue Cycle experience, preferably within Cash Applications.
• At least three (3) years of supervisory experience preferred.
• Certification with Healthcare Financial Management Association or Certified Revenue Cycle Representative.
• Current knowledge of insurance payments and rejection/denial processing procedures.
• Clear understanding of the impact payment applications has on Revenue Cycle operations and financial performance.
• Experience managing projects involving collaboration and motivation of diverse teams.
• Excellent written, verbal communication, and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a dynamic work environment.
• Proficiency with PC-based office productivity tools (e.g., Microsoft Outlook, Microsoft Excel).
• Dedication to treating internal and external constituents as clients, emphasizing service satisfaction and quality.