Cash Application Specialist

Key Responsibilities

• Apply incoming customer payments (checks, ACH, wire, credit card) accurately and timely to the correct customer accounts and invoices across all divisions
• Process money moves, voids, and reversals in accordance with established procedures and internal controls
• Research and resolve unapplied and misapplied cash, working proactively to reduce aging unapplied cash balances
• Investigate and resolve payment discrepancies, short pays, deductions, and unidentified remittances, escalating complex issues as needed
• Perform account reconciliations to ensure customer balances, payment history, and invoice application are accurate and current
• Communicate with internal collectors, branch AR staff, and customers to obtain remittance detail and resolve application questions
• Maintain detailed, accurate notes on account activity and cash application decisions in accordance with documentation standards
• Identify trends or recurring issues in unapplied cash and recommend process improvements
• Assist with month-end close activities related to cash application and reconciliation
• Support audits by providing documentation and explanations of cash application activity as requested

Qualifications

• Extensive hands-on experience with cash applications, including money moves, voids, and reversals
• Prominent ability to manage and reduce unapplied cash
• Strong experience with account reconciliations
• Advanced Excel skills, including extensive knowledge of V-Lookups, Pivot Tables, and complex formulas
• Ability to work independently in a fast-paced, high-volume environment with minimal supervision after training
• Strong problem-solving skills with the ability to creatively resolve payment discrepancies and account issues
• Self-starter with a demonstrated ability to learn new systems and processes quickly
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills