Cash Application Specialist

COMPANY INFORMATION Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation. GENERAL SUMMARY Provides financial, administrative and clerical support to the organization as it relates to the processing and application of payments to customer accounts to ensure accurate data and reports are provided to clients and management. Processes lockbox, ACH and other automated payment files as well as any returned or overpayment customer checks. Provides customer service support thru telephone and email response and problem resolution directly with customers. Provides back up to Billing Specialist, as needed. Maintains financial security by following internal accounting procedures. This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time. ESSENTIAL FUNCTIONS Process lockbox and other special deposit transactions using PeopleSoft and other proprietary softwareVerify ACH/Direct Debit totals and check issue totals with banking institutionsProcess overpayment and/or provider or customer returned checksReconcile accounting data including general ledger, bank statements and customer accountsProvide quality customer support for incoming inquiries through phone, email, or mailProvide backup support to the Billing Specialist positionContinue to improve internal processes by identifying and implementing, as approved, changes to processesMaintain accurate historical records managementSpecial Projects, as assigned This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice. Required: KNOWLEDGE, SKILLS AND ABILITIES Ability to communicate both verbally and in writing with team members at all levels and with brokers and agentsEffective customer service and phone skillsEffective analytical skills with Financial/Accounting related dataProven computer skills including spreadsheets (Microsoft Excel) and word processing (Microsoft Word)Must possess the ability to effectively organize and prioritize workload and manage time accordinglyAbility to work collaboratively with other team members and to work well under deadlines Required: EDUCATION AND EXPERIENCE Associate's degree in Accounting, Finance or equivalent training Preferred: 1-2 years of previous related experience in an Accounting and/or cash processing experienceExperience with financial systems such as PeopleSoft and/or automated billing systems WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: MinimalWeight Lifting Requirements: 20 lbs.Sedentary Work: Prolonged periods of sitting at a workstation while working at a computer. RELATIONSHIPS Reports To: Billing SupervisorDirectly Manages: NoneInternal Relationships: Stratacor and Affiliate Companies; Accounting and Finance staff; all levels of personnel from other corporate divisionsExternal Relationships: Vendors, Customers BENEFITS & COMPENSATION Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), Holidays and days of remembrance. Visit https://www.deltadentalmn.org/employee-benefits-packages for more information. The starting salary range for this position is $23.00 to $29.00 per hour. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in responde to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)