Caseworker, Assistance for Migrants Program

About the role

The IRC in NY is seeking a candidate to join an exciting program for asylum seekers and other recent arrivals in the New York City area. The Assistance for Migrants Program (AMP) provides comprehensive and culturally-responsive case management, legal, financial and employment assistance to asylum seekers and other recently arrived migrants.

Responsibilities

• Conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized/family wellness service plan, SMART Self-sufficiency plans for each client/family enrolled in the AMP Project.
• Evaluate client progress during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Conduct screenings (mental health, trafficking, legal, etc.) for clients as needed and assist clients in navigating healthcare, shelter, and social service systems, which may include helping clients apply for benefits if eligible and schedule and attend appointments.
• Provide referrals to other services as identified in the service plans and connect clients to services identified.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Provide clients with extended orientation on a variety of topics such as navigating transportation, shelter, healthcare and other social service systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Aid clients with requesting financial assistance when applicable and ensure completion of corresponding required documentation in adherence with IRC and funder requirements.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• May accompany clients to court appointments or relevant social/health service appointments.
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.

Requirements

• Education: Bachelor’s degree in social work, public health, or related field of study preferred.
• Work Experience: Minimum of 1-2 years of case management experience with asylum seekers or similar populations and/or client needs required.
• Demonstrated Skills & Competencies: Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Demonstrated success working and communicating effectively in a multi-cultural environment. Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. Attention to detail and accuracy in work product. Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Spanish, French, Russian, Dari, Pashto, Arabic, Wolof. Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.