Public Assistance Caseworker

At Knox County Job & Family Services, we are dedicated to strengthening our community by helping individuals and families access critical public assistance programs. If you are enthusiastic about making a difference and enjoy a fast-paced, people-focused work environment, we would love to have you on our team!

About the role

As an Eligibility Referral Specialist 2 (ERS2), you will play a key role in guiding individuals through the public assistance process. You will determine financial eligibility, connect recipients to essential services, and ensure continued access to the support they need.

Responsibilities

• Conduct interviews (phone or in-person) to assess eligibility for assistance programs.
• Manage and maintain cases with accuracy and efficiency.
• Gather necessary documentation, verify financial information, and explain program benefits.
• Work closely with community resources and agencies to meet client needs.
• Advocate for individuals and families by ensuring they receive the right assistance.
• Prepare reports, process applications, and handle case updates.

A full position description is available upon request.

Requirements

• One year of experience as an Eligibility Referral Specialist 1 or Unit Support Worker 2; or completion of two courses or one year of experience in behavioral science, social science or customer services techniques; one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing; plus, a high school diploma or equivalent; or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
• Must possess a valid Ohio Driver’s License and an acceptable driving record.
• Must be able to pass background check for FTI.

Who We Are Looking For

• Problem-solvers who thrive in a dynamic, collaborative environment.
• Strong communicators who can explain complex policies in a clear, compassionate manner.
• Detail-oriented individuals with excellent organizational and analytical skills.
• Candidates with experience in behavioral/social sciences, customer service, or a related field.

Benefits

• Generous leave time
• Public Student Loan Forgiveness

Pay

$19.58 per hour

Schedule

Full-time, Monday through Friday, 8 a.m. to 4:30 p.m.