Case Worker

BASIC PURPOSE

The purpose of this position is to provide support and coordination for children and youth at the Garden Street Family Shelter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate care coordination of for shelter children and youth
• Coordinate case services with county social workers
• Prepare and plan children’s activities for school break (Winter, Spring, Summer, etc.)
• Transport students to and from school, if needed
• Refer at-risk children to partner agencies for intervention
• Serve as a liaison to local school and school districts
• Cookordinate educational supports for school aged children
• Cookordinate volunteer mentors/tutors for educational supports
• Serve on Emergency Disaster Services (EDS) team
• Monitor and observe participants for safety and program policy compliance
• Maintain and organize facility logs (write-ups, overnights, etc.)
• Maintain accurate participant records in various information management systems; and generate reports as requested
• Cookordinate on-site recreational activities and maintain good relationships with families
• Serve as liaison between the shelter and Oakland Garden Street Corps
• Serve and participate on the case conference team
• Maintain and execute confidential information according to HIPPA standards
• Maintain a highly detailed and organized filling system
• Answer phone, handle routine questions and direct calls
• Utilize harm reduction and trauma informed care principles
• Maintain a professional image and procedures for the front office
• Complete written documentation of participant infractions
• Maintain a neat and organized filling system
• Check and respond to emails and voicemails on a regular basis
• Adhere to confidentiality standards
• Other duties as assigned

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS

• Knowledge of The Salvation Army Mission Statement
• Ability to speak and write the English language at a high and professional level
• High degree of confidentiality
• Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
• Excellent communication skills, both written and verbal
• Excellent and professional telephone etiquette and presence
• High degree of organizational skills
• Strong ability to utilize a high level of time management and handling multiple tasks
• Knowledge of The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone
• Ability to lift up to 25-40 lbs.
• Ability to operate a computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment and tools
• PC, Fax Machine, Telephone, Calculator, Copier, Printer