Caseworker

About the role

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Responsibilities

• Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs.
• Develop self-sufficiency plans and timelines in partnership with each client.
• Provide individualized support through direct services, referrals, and advocacy.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements.
• Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers for the benefit of clients.
• May train and lead the activities of volunteers and interns.

Requirements

• Education: Bachelor’s degree in social work or related field of study preferred.
• Work Experience: Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience: Experience working with refugee and/or immigrant populations strongly preferred.
• Skills & Competencies: Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. Attention to detail and accuracy in work product. Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, French, Arabic, Dari, Farsi, and/or Pashto. Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes. Valid driver’s license and access to a personal, insured vehicle.

Job Requirements

• Education: Bachelor’s degree in social work or related field of study preferred.
• Work Experience: Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience: Experience working with refugee and/or immigrant populations strongly preferred.
• Skills & Competencies: Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. Attention to detail and accuracy in work product. Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Spanish, French, Arabic, Dari, Farsi, and/or Pashto. Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes. Valid driver’s license and access to a personal, insured vehicle.

Benefits

• 10 sick days
• 10 US holidays
• 20-25 paid time off days depending on role and tenure
• Medical insurance starting at $163 per month
• Dental starting at $6.50 per month
• Vision starting at $5 per month
• FSA for healthcare and commuter costs
• A 403b retirement savings plans with immediately vested matching
• Disability & life insurance
• An Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer

The IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.