Case Team Assistant
About the role
Health Advances is looking to hire a Case Team Assistant (CTA) for the Newton, MA office. Reporting to the Senior Director, Market Research Operations, CTAs support our consultants working on healthcare-related projects.
Responsibilities
- Support project kickoff and closeout activities
- Maintain project tracking tools and databases
- Update and manage CRM and recruiting systems
- Cook with and manage expert interview programs from expert identification, sourcing, communication, scheduling and payments
- Mine and maintain internal database and external resources for experts as needed
- Send interview request letters and manage outreach programs
- Schedule and coordinate interviews
- Manage interview logistics, including compliance documentation
- Coordinate with Case Administrative Assistant on W-9s and follow-up as needed
- Add, update, and maintain expert and interview information in CRM system
- Update and maintain recruiting status for primary research program
- Coordinate expert payments and ensure interview records are accurately maintained, including status of interviews and payments sent
- Make cold calls to assist in sourcing experts through telephone, email, LinkedIn, and other channels
- Aid with outside vendors for recruiting, interpreters and translations as needed
- Proofread case presentations
- Work closely with other CTAs, especially when additional coverage is required on cases
- Ad hoc projects, as assigned
Qualifications
- Bachelor’s degree required
- Lifetime sciences degree or 1-2 years of relevant healthcare, life sciences, market research, sales, telemarketing or research experience preferred
- Experience and/or willingness to make cold calls to assist in sourcing experts through telephone, email, LinkedIn, and other channels
- Experience doing online research
- Experience with a CRM is preferred
Professional Skills
- Must be able to work in a collaborative and supportive team environment
- Strong customer service orientation and demonstrated ability to exercise creativity in resolving customers’ information needs
- Excellent communication (both oral and written), time management, organization, and teamwork skills
- Demonstrated problem-solving skills
- Aptitude to learn some technical language related to healthcare products
- Respect for confidentiality
- Proficient in Microsoft Office suite of products
- Genuine interest in healthcare and the firm’s mission
Work Expectations
- Must reside in the Boston area and work onsite at the Newton, MA office ~2 days per week (subject to change)
- Full-time role at 45 hours per week
- Standard schedule: Monday–Friday, 8:00am–5:00pmET
- Permanent US work authorization required
Additional Information & Compensation
What We Offer: Dynamic, Flexible, Hard Working, Team Environment – We are busy, collaborative, growing, and we are doing meaningful work
Opportunities – We encourage you to grow your expertise and take on new challenges
Inclusive culture – One that values each employee’s unique perspective and encourages everyone to be their authentic self
Feedback – We are committed to giving and receiving feedback in a direct, open and supportive manner
Support – You will be part of a team that cares about you personally and professionally; our success depends on your success
Health Advances also offers a broad and competitive range of benefits depending on your job classification eligibility.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The base pay range for this role is $65,000 USD.
You are eligible for an annual incentive program (with a reasonable first year estimate ranging from $0-$3,900 USD).
Both of these are subject to the rules governing the programs, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Health Advances provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.