Case Support Manager

About the role

WarCollar has an opportunity for a Case Support Manager supporting a mission‑focused contract. This role is ideal for a professional with a strong law enforcement background who can manage case workflows, support operational activities, and provide technical and administrative support across mission environments. You will coordinate case documentation, manage operational data, support system usage, and collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency. The role requires a Top Secret (TS) level clearance. This is on a funded contract, bidding on a specific Task Order.

Responsibilities

• Manage case workflows
• Support operational activities
• Provide technical and administrative support across mission environments
• Coordinate case documentation
• Manage operational data
• Support system usage
• Collaborate with operators, analysts, and engineers to ensure mission readiness and efficiency

Requirements

• Minimum of five (5+) years of experience in law enforcement
• Top Secret (TS) level clearance

Skills

• Managing case files, documentation, and operational workflows
• Supporting mission operations through data entry, tracking, and reporting
• Using Windows OS and Microsoft Office Suite for case management and documentation
• Providing hardware and software support to mission personnel
• Conducting basic system troubleshooting and user support
• Coordinating with technical teams to ensure accurate and timely case updates
• Strong communication, organizational, and analytical skills

Benefits

• Medical insurance premium coverage
• PTO based on billable hours
• Federal holidays plus your birthday
• Matching 401k, education reimbursement plus paid training days
• Performance bonuses
• Referral bonuses
• Government shutdown protection
• Monthly team building events plus two major social events annually