Case Specialist Trainee

About the role

Under general supervision, the Case Specialist Trainee-Temporary receives on-the-job training provided by their leadership team and is expected to demonstrate competency by successfully completing all requirements outlined in the Case Management Specialist Trainee Program Acknowledgement. The Case Specialist Trainee-Temporary must successfully pass both written and practicum exams to validate and demonstrate their skillset to perform the full range of duties of the Case Specialist I position.

Responsibilities

• Client Interaction and Support (20%): Perform client interactions and support activities as directed by the supervisor.
• Data Entry / Documentation Maintenance (10%): Enter and maintain accurate data in the system.
• Case Processing (70%): Process cases according to established procedures and guidelines.

Requirements

• Minimum Required Education / Experience: High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development, Social Work, Psychology, Human Services, Family Studies, or related field); or Associate’s degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies, or related field (as approved).
• Technical Requirements: Demonstrated proficiency and experience with Windows-based programs and data entry.
• Work Schedule: This position is 5 days onsite. Ability to work a regular, full-time schedule. Overtime may be required.
• Travel: Occasional travel/business related driving required for all staff, large divisional events, and specified meetings.

Qualifications

• Must be able to work in a fast-paced environment and handle multiple tasks simultaneously.
• Must have excellent communication and interpersonal skills.
• Must be able to work independently and as part of a team.
• Must be able to manage time effectively and prioritize tasks.

Skills

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work well under pressure and meet deadlines.
• Proficiency in Windows-based programs and data entry.

Benefits

Competitive compensation package
Roads to Success Employee Development Program
Robust benefit offerings - Medical, Dental, Vision, and Voluntary Life Insurance
Basic Life Insurance and Long Term Disability paid for by CCRC
Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
Generous Time Off Policy - Vacation and Sick Time, Holidays, and Paid Winter Break
Opportunities for learning and professional development, including education reimbursement
Employee Assistance and Wellness Programs
501(c)(3) designation - You can apply for Public Service Loan Forgiveness!

Pay

Commensurate with experience.

Schedule

Term-limited based on the duration of the Trainee Program and is an opportunity for a potential career path to regular employment as a Case Specialist I upon successful completion of the trainee program. The trainee assignment has an established duration of 12 weeks, or 60 working days. During the duration of the program time off requests specifically for vacation, whether paid or unpaid, will not be approved. Other forms of time off, such as sick, jury duty, leave of absence, etc. will be granted in accordance with policy.