Case Officer - Domestic Relations

About the role

This is professional work which involves complex case management. This employee also will operate the Pennsylvania Automated Child Support System. Typical tasks are of a constantly recurring nature but require the incumbent to be familiar with a number of possible work methods and to choose processes applicable in a variety of situations. Responsibility, Initiative and Independence is exercised greatly in this area of work. Two week training in Harrisburg is mandatory for all new employees.

Responsibilities

• Perform all statewide computer requirements and training on PACSES system.
• Communicate in a professional manner with clients, attorneys and other agencies.
• Attend workshops relating to the field of case management.
• Attend all court related matters when necessary.
• Work closely with staff of Domestic Relations and Court Personnel.
• Review pertinent documentation and take appropriate action presented to the Domestic Relations office for the purpose of case management.
• Apply all aspects of the Privacy Act and Federal, State and Local regulations.
• Perform all related work as required and take appropriate actions for the purpose of case management.
• Respond to client correspondence and maintain all phone calls from clients, attorneys, and other agencies.
• Perform operational case duties on statewide computer system and maintain daily logs of all casework transactions.
• Apply all enforcement remedies when case meets criteria.
• Make critical decisions on case management and enforcement issues.

Requirements

• Knowledge of the techniques of conflict resolution.
• Knowledge of federal, state, and local rules, regulations, policies and objectives pertaining to child support cases.
• Ability to resolve difficult case situations.
• Ability to express oneself clearly and effectively, orally and in writing.
• Ability to apply mathematical skills in all units of measure, compute rate and percentages and interpret graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract concrete variables, arriving at logical solutions.
• How to interact with emotional or hostile individuals.
• Ability to use time management skills properly.

Qualifications

• A Bachelor's Degree and acceptable training and experience in this field.
• A valid PA Driver's License and personal transportation.