Case Manager Supervisor (PCN 1569)

Job Summary

The IDD Targeted Case Management Lead provides support to Oakland County youth who receive Applied Behavioral Analysis (ABA) and IDD (intellectual and/or developmental disability) services, including waivers (HAB, SED, CWP, etc).

Essential Functions

• Maintains active caseloads of individuals, ensuring the needs of the community and the sustainability of the team.
• Receives and tracks case management referrals and serves as the primary contact for emergencies.
• Responds immediately and effectively to deescalate situations and reports appropriate occurrences to supervisor, law enforcement, and social services.
• Maintains and monitors individual and team performance, documenting and remedying accordingly.
• Ensures appropriate coverage of intensive supportive interventions and facilitates the development and monitoring of a Wraparound Plan.
• Works with OCHN Autism diagnosticians for recommendations, referrals, and case consultations.
• Aids families in applying for SED Waiver services and assists in providing necessary documentation to MDHHS and PIHP.
• Ensures timely completion of SED Waiver renewal process and enters and maintains current (IPOS) information in the WSA system.
• Collaborates with local DHHS and assists with the identification and recruitment of Waiver providers.
• Establishes crisis plans and responds to client requests for mental health coaching or emergency counseling.
• Completes accurate documentation with the OCHN Electronic Health Record System within 24-hours of service delivery.
• Communicates effectively in written and verbal forms with individuals, families, providers, and community partners to ensure coordinated, person-centered care.
• Leads Leeds weekly case reviews/supervisions with case managers and actively participates in the Behavior Treatment Plan Review Committee (BTPRC).

Job Requirements

• Education: A master's degree or higher in social work, psychology, counseling, or a related human services field.
• Licenses and Certifications: Licensure: L/LP, L/LMSW, L/LPC, L/LMFT (Active in Michigan); Certification(s): QIDP, MichiCANS, CWP, ICCW, All HCBS required trainings for OCHN and/or MDHHS.
• Experience: Minimum 2 years' experience in the examination, evaluation, and treatment of minors and their families. Ideally, minimum of 1 year experience in a supervisory capacity.

Job Specific Competencies/Skills

• Familiarity with behavioral health and IDD screening tools and neurodivergent diagnostic processes.
• Strong verbal and written communication skills.
• Interpersonal skills to work with people of a broad range of socioeconomic and cultural backgrounds.
• Demonstrated ability to work effectively in a team environment, as well as independently.
• Problem-solving skills to identify shortcomings of care plans and revise them accordingly.
• Familiarity with basic PC software, spreadsheets, electronic record management programs, and other software.
• Organizational skills to plan patient appointments and meetings and to coordinate the activities of medical providers.
• Knowledge of trauma-informed principles and practices.

Knowledge Requirements

• Trauma-informed, resilience-oriented principles.
• Michigan Department of Health and Human Services (MDHHS) programs, admissions, eligibility, and discharge requirements.
• Services and supports available to youth in Oakland County.
• Services and supports in a crisis continuum of care.
• Oakland Community Health Network’s Core Competencies.

Additional Information

• Must be available for meetings and events which may occur outside of standard office hours.
• Work requires meeting individuals in various settings such as homes, communities, hospitals, schools, and offices.
• This is a community-based hybrid (onsite/remote) position, requiring both in-office and community-based work.
• The ideal candidate must be able to meet all physical requirements of the job with or without reasonable accommodation.
• OCHN is committed to building a diverse team and fostering an inclusive and equitable culture.