Case Manager Rural Health Transformation Program

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members contribute to our mission of partnering with individuals, families, and communities for health, justice, and hope.

Benefits

• A 37.5-hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency-recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

Responsibilities

• Complete intake, eligibility verification, and enrollment documentation
• Complete Family Assessment and develop individualized care plans with measurable goals
• Maintain regular contact with clients through office visits, home visits, and community-based meetings
• Utilize motivational interviewing, trauma-informed care, and strengths-based practices
• Coordinate services with:
  • Primary Care Providers
  • Behavioral Health Providers
  • Hospitals and Clinics
  • Oregon Health Authority partners
  • Community-Based Organizations
  • Housing Providers
  • Employment Services
  • Public Assistance Programs
• Assist participants in navigating complex healthcare and social service systems and advocate for participant needs while encouraging self-sufficiency
• Monitor progress toward established goals and revise care plans as needed
• Assist participants in accessing:
  • Medical care
  • Behavioral health treatment
  • Substance use recovery services
  • Housing stabilization resources
  • Transportation
  • Food assistance
  • Utility assistance
  • Financial resources
  • Insurance navigation
  • Medication assistance
  • Community support services
• Develop and maintain collaborative relationships with healthcare providers and community partners
• Represent Lutheran Community Services NW at community meetings and collaborative initiatives and build partnerships that improve healthcare access in rural communities

Requirements

• Bachelor’s degree in social work, psychology, or counseling; or at least two years of experience working with high-needs families within the last five years (experience may be substituted for education)
• Well-developed communication skills, both written and verbal
• Neat, organized, and accurate
• Ability to multitask and set priorities
• Ability to work well under pressure and be comfortable in a multicultural setting
• Ability to maintain confidentiality
• Respectful, open, unbiased, and accepting attitude toward clients and their families
• Effective at working to support education, substance use disorder treatment, behavioral health, and other presenting concerns
• Standard LCSNW criminal clearance, including national sex offender registry check
• Motor vehicle records, valid driver’s license, and auto insurance are required