Case Manager- Rockaway Park and Roy Reuther Older Adult Centers

What You'll Be Doing

• Provide information regarding health, welfare, educational, social, and recreational services available to older adults.
• Screen clients for eligibility for benefits and entitlements and assist with applications and advocacy efforts.
• Aid clients with accessing services such as transportation, home care, home-delivered meals, Medicare, Medicaid, emergency assistance, legal aid, housing resources, and healthcare services.
• Explain and interpret agency programs and available resources to participants.
• Inform supervisors of crisis situations or circumstances requiring additional guidance.

Community Engagement & Advocacy

• Conduct community education workshops and support groups.
• Work closely with community organizations and service providers to meet client needs.
• Participate in training sessions and unit meetings.

Documentation & Administrative Responsibilities

• Complete required case records, reports, and statistics using secure electronic databases.
• Maintain accurate and timely documentation of services provided.
• Perform additional related duties and assignments as requested.

Emergency & Special Operations Support

• Participate in Cooling Center Hours, Make-Up Days, or other emergency operations as required by City funders.
• Be available to work extended hours or weekends when necessary to support older adult center members.

What You’ll Need

• Graduate of an accredited college or university with a B.S.W., B.A., or B.S. degree, or equivalent work experience.
• Strong oral, written, and record-keeping skills.
• Prior group leadership experience preferred.
• Basic computer literacy and ability to learn and use program-specific software.
• Ability to communicate effectively in spoken and written English.
• Knowledge of Spanish, Russian, or Chinese dialects is a plus.
• Understanding and appreciation of diversity, including race, religion, ethnicity, sexual orientation, and individual values in serving clients and families.
• Availability to work evenings and/or weekends as required for emergency operations or City-funded initiatives.