Older Adults Case Manager (Castle Hill YMCA)

Key Responsibilities

• Conducts case management services for Older Adults who have been referred to the Community Hub and assists them in accessing resources in the community.
• Responds to referrals within 24 hours, conducts an individual comprehensive assessment, and develops an Individual Care Plan for each client seen in the program.
• Maintains case note records, maintains an awareness of participants’ needs, and connects them to the appropriate services.
• Maintains client follow-up within 30 days to ensure participants have received adequate services.
• Affords clients with attainable goals to maintain stability, determines needs, and provides referrals to partner organizations.
• Directly refers clients to other appropriate services within the community by providing advocacy, information, and assistance, and acts as a liaison with other social service agencies that provide services for older active adults.
• Works in collaboration with providers, the Department for the Aging, and other community-based organizations. Provides follow-up, when possible, to ensure that clients are connecting to the resources.
• Maintains confidentiality of client information.
• Prepares and completes required reports within the required period.
• Attends required staff meetings and in-service training sessions.
• Assists and participates in the planning and coordination of monthly events at the center.
• May assist partners on-site for monthly wellness checks and any other health screenings, workshops, and/or information seminars hosted.
• Follows up with clients who are encouraged by partners to seek medical care.

Desired Skills & Experience

• Bachelor’s Degree in education, social work, mental health, or a relevant field is required.
• Master’s degree preferred.
• Minimum of one (1) year of experience working with Older Adults.
• Case Management Experience working in person with Older Adults.
• Current CPR, AED, and First Aid certifications.
• Bilingual Spanish speaker preferred.
• Knowledge of services available in the local community and citywide.
• Willingness to work as part of a team and establish positive relationships with participants, the community, collaborators, and partnerships.
• Ability and interest in working with diverse populations.
• Strong decision-maker.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Word and Excel, e-mail, internet, and database administration.
• Self-starter, highly organized, patient, and able to work well with others.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

How to Apply

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.