Case Manager - Refugee Empowerment Program

Position Responsibilities

• Creates service plans for refugee youth and tracks progress towards goals.
• Creates and maintains paper and electronic client files.
• Maintains online database for the Refugee Social Services (RSS) grant, enters client demographic information and daily attendance at afterschool program.
• Completes accurate assessments of current skills/abilities and language/literacy levels.
• Facilitates enrollment in school at appropriate levels, including daycare/preschool, with needed supports.
• Completes quarterly check-ins with families regarding academic needs and progress of youth to assure engagement in their child’s education and cognizant of various services that may be needed by their children.
• Provides after-school programming to provide further social emotional learning (SEL), language acquisition, and academic success.
• Organizes school-break field trips and special events that expose clients to a wide variety of institutions, activities, and events in the Chicago area.
• Recruits, coordinates, and supervises volunteers for tutoring.
• Coordinates annual ESL testing of all youth program participants and accurately tracks progress.
• Acts as emergency contact for clients at their respective schools.
• Acts as liaison between the school and clients to mediate both school-initiated and parent-initiated concerns.
• Knows about educational and enrichment services available to clients and makes appropriate referrals.
• Makes sure client academic and social adjustment in school.
• Facilitates special education evaluations and advocates for appropriate specialized services and students’ rights as needed.
• Creates leveled materials for new arrivals to prepare them for school.
• Supervises children, managing behavior while maintaining a professional and respectful tone.
• Accompanies program participants to medical, dental, and other appointments.
• Participates in interagency working groups.
• Builds and maintains rapport with children, youth, and families.

Requirements

• Bachelor's degree in Social Work or a related human services field preferred; equivalent combination of education and relevant work experience will be considered.
• Experience serving youth and their families either in a community-based organization or school or camp environment.
• Ability to work a flexible schedule including weekend and evening hours when necessary.
• Proficiency with Outlook, Word, Excel, Teams, and other basic computer programs.
• Valid Illinois driver’s license, a safe driving record, and regular access to a reliable, insured vehicle.