Case Manager - Rapid Rehousing

About the role

UMOM New Day Centers is Arizona's largest provider of services for families experiencing homelessness. Founded in 1964, our mission is to end family homelessness by restoring hope and rebuilding lives. We serve over 15,000 unique individuals annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Essential Duties and Responsibilities

• Engages UMOM's clients to build rapport and provide direct case management support and advocacy with a continued eye toward skill building, resource connection, and employment.
• Supports with orienting clients to program rules and expectations as well as UMOM's full scope of services.
• Develops a relationship through the showing of empathy, while getting to know their unique circumstances and what truly motivates them.
• Collaborates with Workforce Development team to continuously develop income-based resources for clients.
• Identifies and maintains service collaborations with outside providers.
• Participates in service coordination team meetings with internal and outside providers.
• Maintains a friendly, accessible, approachable, and responsive attitude to the needs of the clients on your case load.
• Enters timely and accurate case notes and assessments per agency expectations for each client while maintaining client confidentiality and following program guidelines for charting.
• Utilizes evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.
• Supports clients with securing identification and documentation needed to access housing.
• Thoroughly assesses client needs while identifying and strategizing around barriers to long-term success.
• Aids clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meets to discuss and review progress.
• Mets regularly and consistently with your client to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.
• Works in conjunction with UMOM's workforce development specialists to align employment opportunities and obtain employment for your clients.
• Ensures clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, inclusive of but not limited to local viable transportation options.
• Other duties as assigned by Leadership and/or Executives.

Qualifications and Competency Requirements

• High School or GED Diploma, required
• Bachelor's degree, preferred
• Minimum 3 years of experience working with at-risk populations and/or case management required
• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred
• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred
• Knowledge of homeless services, community resources, workforce and understanding of housing providers
• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems
• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook
• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred
• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested
• Valid AZ Driver's License and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage

Work Schedule

The typical schedule for this position is Monday-Friday, normal business hours, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.