Case Manager, Park Drive

Location: 459 Park Dr, Boston

This is a non-essential, 100% on-site position.

Schedule

40 hours per week, Monday–Friday, 8:00 a.m.–4:30 p.m.

Pay

$23.48 – $26.30 per hour, based on relevant experience and skill set.

About the role

Supportive Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model, promoting long-term stability in housing and the end of homelessness in Boston. The Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma-Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques.

Responsibilities

• Manage a specific caseload of tenants.
• Collaborate with other Housing Support Services staff on program-wide efforts to stabilize and promote individual growth of all Supportive Housing tenants.
• Assist tenants with all required program documentation.
• Help tenants obtain benefits, health care, educational opportunities, employment opportunities, and legal aid.
• Support the development of tenants’ activities of daily living skills.
• Create and maintain individual service plans with tenants and all necessary documentation.

Requirements

Education/Training

• Required: High School Diploma or GED.
• Required: Strong written communication skills.
• Required: Computer proficiency in Microsoft Office products.
• Preferred: Bilingual – Spanish/English.
• Preferred: Undergraduate degree in a related field (e.g., social work, psychology, education, nursing).

Experience/Knowledge

• Required: Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness, and/or other complex disorders.
• Required: Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills to promote improved behavioral health among tenants.
• Required: Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations.
• Required: Experience working as part of a team.
• Preferred: Experience working with chronically homeless individuals in Housing First programs.
• Preferred: Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement.
• Preferred: Knowledge of government benefits systems and Boston area service providers.
• Preferred: Experience with HMIS.