Case Manager

Summary/Primary Purpose

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Essential Duties And Responsibilities

• Conducts all client interviews regarding needs for assistance.
• Network with other community agencies and know what they provide (and to prevent duplication of services).
• Maintain adequate supplies within the food pantry so as to be able to provide emergency food assistance to clients who come for assistance.
• Maintain and prepare reports and statistics required by The Salvation Army.
• Maintain an organized filing system of confidential client records, including backups of computerized data and entry of required documentation in the SIMS system.
• Facilitate the disbursement of funds to clients for emergency assistance throughout the year.
• Plan and execute the process of providing Christmas Assistance to clients during the holidays including Thanksgiving.
• Operates multiline telephone system to answer incoming calls and direct callers to the appropriate personnel. This includes providing information on available services to callers and taking messages when appropriate personnel are unavailable.
• Pathway of Hope (POH) responsibilities include developing and collaboration of partnerships within community and actively recruits families that may benefit from POH initiatives.
• Responsible for case management with POH participants to ensure comprehensive assessments, goals and action plans are monitored.
• Forwards correspondence related to mail appeal to Divisional Headquarters, Direct Mail office.
• Attends relevant training sessions as directed by Corps Officer.
• Presents a professional and positive manner when representing The Salvation Army.
• Affords assistance with pantry coordination as needed.
• Attends weekly & monthly staff meetings.
• Drives is an essential function of the role.

Qualifications

• High School diploma or equivalent, with a minimum of two years’ prior case work or related experience.
• College coursework in human services preferred.

Physical Requirements

• Good speaking, hearing and vision ability and excellent manual dexterity.
• Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment.
• May need to climb, balance.
• Kneel, crouch or crawl.
• This position will required the ability to lift and/or move more than 50 pounds occasionally.

Working Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job – an office environment and while performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.

Other Qualifications

• Must pass all applicable background checks.
• Must possess a valid driver's license from the state in which you reside.
• Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Supervisory Responsibilities

• Volunteers.

Education and/or Experience

• High School diploma or equivalent, with a minimum of two years’ prior case work or related experience.
• College coursework in human services preferred.