Case Manager

Responsibilities

• Serve as the primary liaison for English- and Spanish-speaking families.
• Cook up client scheduling and assist with ongoing caseload management.
• Communicate with families regarding appointments, authorizations, and service updates.
• Support the intake and onboarding process for new clients.
• Collaborate with BCBAs and internal departments to resolve scheduling and service-related concerns.
• Maintain accurate documentation within company systems.
• Follow up with families to ensure continuity of care and client satisfaction.
• Aid in insurance authorizations and service coordination as needed.
• Respond to phone calls, emails, and text messages in a timely and professional manner.
• Advocate for families while maintaining compliance with company policies and payer requirements.

Qualifications

• Fluent in both English and Spanish (written and verbal) required.
• Bachelor's degree preferred.
• Previous experience in case management, healthcare, ABA, social services, customer service, or care coordination preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Comfortable using Microsoft Office, Google Workspace, and electronic documentation systems.
• Ability to work independently while collaborating with a multidisciplinary team.

Preferred Qualifications

• Experience working in ABA or behavioral health.
• Knowledge of insurance authorization processes.
• Experience supporting pediatric or special needs populations.