Case Manager Intensive (1529)

About the Role

The Case Manager Intensive will provide trauma-informed intensive case management and supportive services to vulnerable clients in order to assist them in reaching their goals. If assigned to a residential facility, this position is direct care.

Responsibilities

• Conduct weekly in-person trauma support for clients, focused on crisis intervention, safety planning, and family preservation.
• Provide client-centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues).
• Conduct comprehensive intakes for all participants determined eligible for the program.
• Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
• Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being.
• Submit detailed and thorough documentation in compliance with LSF policies and procedures.
• Utilize trauma-focused interventions as a framework for intensive case management support and social work best practices for ongoing services.
• Provide extended/enhanced cultural orientation workshops to program participants as needed.
• Guide program participants through referrals, providing follow-up, check-ins, and assistance, ensuring all services are linguistically and culturally appropriate.
• Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement, and conduct all necessary follow-up and associated financial reporting.
• Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants.
• Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship, and more, as needed.
• Participate in community coordination, capacity building, and partnership development activities in the service area.
• Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
• Acquire comprehensive knowledge and thorough understanding of programmatic requirements of the Program.
• Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency, and more.
• Train, supervise, and support Program Interns and volunteers.
• Participate in ongoing supervision.
• Prepare Program reports as required.
• Perform other related duties as assigned.
• May enter all financial transactions of the client’s funds into the system as well as accounting per procedures in a timely manner.
• May create and document check request vouchers for all clients per schedule if necessary.
• Complete inventory control data entry form from DPVs, enter information in the database, and tag all the equipment and furniture regularly.
• Provide indirect supervision of Resettlement Program staff.
• Assist manager with RFP and other projects.
• Assist Manager in enforcement and attaining program goals.
• Provide training to program staff if necessary.

Requirements

• Must possess a clean/valid Florida Driver License, reliable transportation, and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).
• Able to travel to other counties.
• Able to sit and stand for long periods of time.
• Able to utilize office equipment.
• Able to work in a fast-paced environment.

Qualifications

• Bachelor's degree required. Preference for degree in Social Work or behavioral/human services field.
• Two years of experience providing case management and/or social services preferred.
• Case management experience is strongly preferred.
• 3-year experience working with refugees or immigrants preferred.
• Cross-cultural or international experience preferred.

Skills

• Proficiency in Microsoft Office applications.
• Knowledge of community resources and ability to connect families to community services.
• Excellent verbal and written communication skills.
• Critical assessment and analysis skills.
• Ability to work with and deal with a diverse group of clients.
• Must be able to keep confidential information.
• Bilingual preferred.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities

• Reports to Manager.
• Must be a team player with monitors as well as other clerical staff.
• Accurate, complete, and timely submission of required reports and documentation to LIRS & LSF.
• Effective working relationship with clients (providers).
• Adherence to LSF policies and procedures.

Benefits

• Medical, Dental, and Vision.
• Telehealth (24/7 online access to Doctors).
• Employee Assistance Program (EAP).
• Employer-paid life insurance (1X salary).
• 13 paid holidays + 1 floating holiday.
• Generous PTO policy (starting at 16 working days a year).
• Note: Head Start employees paid time off and holiday schedule may differ.
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement.
• Tuition reimbursement.