Case Manager/Intake Specialist

Qualifications

• Bachelor’s degree in social work, Sociology, Psychology, or related field preferred
• 1-3 years of case management experience preferred
• 2+ years in a customer service-focused environment preferred
• Experience with law enforcement, veterans & their families is a strong plus

Essential Job Responsibilities

• Advocate for and facilitate client’s access to wellness services and community resources and relevant benefits
• Build a database of community resources
• Provide and assist navigation to referrals
• Provides Behavioral Health and Wellness case management to Law Enforcement personnel as a part of a workforce wellness program
• Provides appropriate referrals as necessary
• Prepares and maintains confidential case records
• Ensures confidentiality and controls access to sensitive information
• Follows care follow-up procedures to ensure clients received the services they were referred to and do not have any follow up needs
• Provides services via telehealth platform, as required
• Conduct outreach and networking activities in the community
• Provide presentations at various community groups in assigned areas
• Be active in and network at monthly outreach events
• Promote the success and reputation of the CBP Workforce Wellness Program
• Develops network of trusted contacts within organizations in which to refer and coordinate care
• Consults with service providers and community partners on resource-related issues
• Conduct initial eligibility screening of potential clients seeking program assistance and provide general information and community referrals to clients not meeting program eligibility requirements and/or clients not scheduled with a service due to program capacity
• Complete Intake and Case Management for eligible clients
• Evaluate individual and family needs
• Complete a treatment plan with clients including wellness services and other related needs
• Cookordinate and monitor services, including comprehensive tracking of client activities in relation to service plan and client’s needs
• Document detailed case notes, daily; maintain comprehensive client files as per Policies and Procedures

Demonstrated Skills

• Demonstrate Exceptional customer service, in Everything you do, by placing the client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."