CASE MANAGER III - CAREER DEVELOPMENT

Essential Duties

• Relationship Building: Establish trusting, empathetic relationships with participants to deliver human-centered career coaching services while also building relationships with staff as a trusted leader.
• Assessment & Action Planning: Assess client strengths, skills, interests in relation to labor market trends, and barriers to employment to determine eligibility and effective workforce development assistance.
• Holistic Guidance: Provide ongoing motivation, coaching, and support to individuals navigating career transitions.
• Coaching & Mentorship: Serve as the Lead Career Coach for the Career Development and Employment Services teams. Assist with training staff and implementation of the Goal4It!™ methodology.

Case Management & Resource Navigation

• Data Integrity: Maintain accurate, highly detailed case files, documentation, and data entry in compliance with program requirements.
• Barrier Reduction: Identify barriers impacting employment or training success; coordinate supportive services and connect clients to community resources.
• Priority Management: Effectively manage multiple competing priorities while maintaining a high level of accuracy and attention to detail.
• Collaborative Communication: Facilitate productive, professional conversations with individuals, co-workers, employers, training providers, and community partners. Provide strategic input to inform program design and implementation.

Team Leadership & Operational Support

• Training & Resource Creation: Collaborate with leadership to design training materials, desk guides, and resources that promote staff success and service consistency.
• Quality Assurance: Serve as a subject matter expert on program rules, data entry and documentation. Partner on case file reviews, monitor compliance trends, and coach staff to strengthen service delivery.
• Complex Problem Solving: Guide staff through complex participant situations, policy interpretations, and navigating program requirements.
• Interim Leadership: Support continuity of operations by assisting with essential supervisory functions during periods of supervisor absence.
• Community Representation: Represent the program in local and state groups, committees, and partnerships.

Qualifications

• A high school diploma or equivalent is required.

Core Competencies

• Strong communication skills, both verbal and written, including the ability to translate complex program information into accessible and understandable language for peers, job seekers, employers, and community partners.
• The ability to earn trust and credibility among peers, leading by example and influencing outcomes without direct supervisory authority.
• The ability to coach staff and provide guidance that builds confidence and competency.
• The ability to translate policy into practical application and interpret and apply program requirements.
• Adaptability and the ability to prioritize competing demands, monitor progress toward deadlines, and support continuity of operations during periods of change.

Experience

• Experience in fields such as social work or human services, career counseling or workforce development, human resources, or other positions requiring person-centered service, coaching others, navigating complex systems, and driving successful outcomes.

Physical Requirements and Working Environment

• This position requires standing, stooping, sitting, bending, twisting, and lifting up to 20 pounds.
• Work is generally confined to a standard office environment.
• While performing the essential functions of this job conditions such as fumes, noxious odors, mists, gasses, and poor ventilation that affect the respiratory system, eyes, or the skin.
• Employee may be exposed to disease of known or unknown origin, blood-borne pathogens, body fluids and tissue, the threat of direct or indirect violence/conflict by other individuals, and other unanticipated circumstances associated with the position.
• Employees on occasion encounter unsanitary conditions in the home of the program participant.

In Compliance With The Equal Pay For Equal Work Act

• The following items can be used as a determining factor in the starting and ongoing wage of an employee working in this position:
• A seniority system that rewards employees based on length of employment.
• A merit system that rewards employees for exceptional job performance.
• Education, training, or experience to the extent that they are reasonably related to the work in question.
• Another factor related to job performance or business operations, such as paying a shift differential to workers on less popular shifts.

Mesa County Benefits

• Medical
• Dental
• Vision
• Retail
• Retirement
• Paid Sick and Vacation Leave
• Life insurance
• Long term disability