Case Manager III

How You’ll Contribute

• Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders
• Manage supplier orders
• Manage On time shipments with suppliers and assist suppliers with manufacturing challenges
• Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements
• Coach and mentor junior case managers and support staff
• Communicate effectively with executive leadership when required, providing data-driven insights and status updates

What You'll Bring to Xometry

• 5+ years of experience in customer support, case management, supply chain operations, or a related field, preferably in a tech, manufacturing, or logistics environment
• Proven ability to resolve high-pressure, time-sensitive cases with a customer-first mindset
• Strong communication, negotiation, and conflict resolution skills
• Experience as a QE or SQE
• Project management experience
• Supplier Management
• CNC Experience is a bonus
• Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus
• Comfortable working with data to track KPIs and identify root causes
• High degree of ownership, initiative, and accountability

The estimated base salary range for new hires into this role is $76,000-$99,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.