Case Manager III

What You’ll Do

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Cook up and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).
• Lead and support case conferencing and program meetings; guide and mentor Case Manager I & II team members.
• Assist with crisis intervention, urgent client matters, and after-hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.
• Conduct drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.
• Supervise interns and participate in staff onboarding and training as assigned.

Qualifications

• Master’s degree in social work, psychology, counseling, or related field.
• 2+ years of experience in case management or social services (preferably with homeless, veteran, or justice-involved populations).
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid driver’s license preferred; ability to conduct home visits and transport clients as needed.
• Not required but a definite PLUS! Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE), Active registration or license with the BBS (ACSW, AMFT, LCSW, LMFT), Experience facilitating groups or life skills classes.