Case Manager II - Operation Home!

About the Role

The Case Manager-II for the Operation HOME! program provides ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client needs. Services may include intensive client-centered trauma-informed case management, housing and rental assistance, diversion from homelessness, and after-care. Case managers assist with move-in, rapid rehousing, transitional housing, and supportive housing, coordinating with provider partners and the homeless community queue.

Responsibilities

• Interact with provider project partners and the homeless community queue.
• Conduct assessments to identify needs and develop Individual Service Plans (ISP) for clients.
• Maintain awareness of community resources and make proper referrals.
• Participate in implementing a coordinated approach to execute clients’ housing plans.
• Provide a flexible, low-barrier, client-centered housing approach to meet individual/family needs.
• Assist in decreasing the number of unhoused vulnerable persons and improve recidivism rates.
• Conduct outreach and create partnerships with property managers and community stakeholders.
• Follow through with referrals to ensure reasonable outcomes.
• Identify client eligibility for housing, employment, substance use, and nutritional assistance programs.
• Complete required program documentation using computer programs and data systems.
• Meet with clients regularly, document case notes, and conduct home visits.
• Protect confidential information, company property, and comply with safety rules.

Qualifications

• Associate’s degree in social service field preferred, or equivalent education and experience.
• Minimum one year of professional casework experience or experience with the homeless population.
• Prior experience with homeless population required; experience with families or children preferred.
• Knowledge of Social Work or Counselor Code of Ethics.
• Must be at least 25 years old with a valid Driver’s License and Nevada state-required auto insurance.
• Bilingual ability highly desirable.
• Flexible schedule, including after-hours and weekends.

Skills

• Computer literacy and proficiency in Microsoft Office.
• Effective written and verbal communication skills.
• Mathematical abilities for percentages and basic monetary calculations.
• Excellent organizational skills and ability to prioritize tasks.
• Ability to work independently and with a group.
• Cultural sensitivity and ability to work with diverse groups.

Physical Requirements

• Primarily works in an office environment but also off-site.
• Ability to transport self to meetings and work locations.
• Regular communication with clients, co-workers, and supervisors.
• Continuous sitting, standing, walking, and occasional lifting up to 25 pounds.

Pay

This position pays $20.00 per hour.

Benefits

• Competitive insurance coverage
• Generous paid time off
• Retirement plan

Catholic Charities of Southern Nevada is a drug-free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.