Case Manager II

Qualifications

Bachelor’s degree in social work or related discipline plus two years of case management experience. Two years of related employment experience may be substituted for one year of required education.

Knowledge of behavioral health, housing programs, and veteran services

Strong interpersonal and crisis intervention skills

Ability to communicate and work effectively with a diverse group of residents, staff, and community partners

Strong oral and written communication skills

Proficiency in Microsoft Office Software (Word, Excel, etc.)

Must have a valid driver's license, a clean driving record, and own a registered and insured vehicle for client visits. Mileage reimbursement will be provided, and a company vehicle will be available for client transportation.

Veteran status preferred.

Must pass a criminal background check

Responsibilities

• Manage a caseload of approximately 15–30 participants.
• Conduct intakes, assessments, and develop initial service plans.
• Determine program eligibility and facilitate participant enrollment.
• Provide direct case management services to homeless and at-risk veterans and their families.
• Care with VA personnel and community partners to support eligibility documentation and access to mental and physical health services.
• Provide referrals and support for housing placement and other essential services.
• Conduct outreach in designated communities, including shelters, treatment programs, and other service locations.
• Aid veterans in identifying education, training, and employment goals and develop plans to achieve them.
• Support veterans and their families in addressing barriers to employment and accessing community resources.
• Identify and refer to appropriate community resources.
• Assist veterans in accessing education, training, and employment opportunities.
• Monitor, document, and report participant progress throughout program participation.
• Generate required reports.
• Ensure timely and accurate data entry in HMIS/SQUARES systems and maintain documentation compliance.
• Perform additional duties and special projects assigned.

Physical Requirements

• Regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously.
• Regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.