Case Manager II

About the role

Family Health Centers of San Diego’s (FHCSD) mission is to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD operates more than 90 sites across San Diego County, offering a wide range of services including adult care, chronic disease management, pediatrics, comprehensive women’s care, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling, and specialty services like cardiology, podiatry, endocrinology, dermatology, and more. Services are provided to over 227,000 patients annually, with 91% being low-income and 29% uninsured.

Responsibilities

• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
• Assists in preparing reports as required.
• Conducts initial and on-going assessment of client's health and/or support service needs.
• Sets level of client need.
• Creates formalized case plans and goals with clients; clients are high-need and require more intense services.
• Develops a written care-plan with the client, identifying problems and needs. Plan includes areas assessed, intended interventions, and expected results in measurable terms, with short and long term goals.
• Updates plan as client's needs change.
• Provides therapeutic interventions to clients. Provides intensive individual support to high need clients. Support may include providing therapeutic interventions, providing internal and community services referrals, and more intensive support may include accompanying clients to housing services, appointments, social services, etc. Focus on medical adherence, support, and appointments designed to maintaining necessary care.
• Performs other duties as assigned.

Requirements

• 3 years of work experience providing human services to high risk, medically underserved, disabled populations, and/or relevant community health populations required.
• Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required. Master's degree in relevant field preferred.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• For the AOD Services Department (159) Only: Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
• Traveling between sites and other locations is occasionally required.
• Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.

Qualifications

• Demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

Skills

• Culturally competent care
• Therapeutic interventions
• Client assessment and planning
• Documentation and reporting
• Community health services

Benefits

Competitive Salary with Excellent Benefits
Retirement Plan with Employer Match
Paid Time Off, Extended Sick Leave and Paid Holidays
Medical/Dental/Vision/FSA/Life Insurance
Employee Discounts and Wellness Programs

Pay

Salary range: $29.00 - $35.35

Schedule

M-F 8am-5pm