Case Manager II

Responsibilities

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Cook up and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).
• Assist with crisis intervention, urgent client matters, and after-hours support as needed.
• Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.
• Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.
• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or a related field.
• At least two years of work experience in case management or other roles in the social services arena.
• Ability to pass background checks if assigned to programs involving incarcerated or recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid and current driver’s license with clean driving record to meet company insurance requirements; ability to complete and pass a driver training course.

Skills

• Experience working with homeless, veteran or justice-involved populations.
• Experience facilitating groups or life skills classes.
• Experience in substance abuse counseling (e.g., CCAPP, CAADE).

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) with match, generous PTO, and more.
• Grow your career: Gain valuable experience while receiving training and mentorship.
• S supportive culture: Join a team of passionate professionals committed to collaboration, partnership, and the pursuit of excellence in our service to veterans and their families.
• Make a daily impact: Help at-risk veterans and their families find housing, healing, and hope.