Case Manager I - Cohen Veterans Network

Essential Functions And Responsibilities

• Provides comprehensive case management to veterans, active-duty, guardsmen, and their families seeking mental health services
• Develops network of trusted contacts within organizations in which to refer and coordinate care
• Creates and maintains an organized, evolving resource list covering all major areas of need, accessible to the team via Red Rock SharePoint
• Establishes and maintains warm, supportive, professional relationships with clients
• Provides appropriate referrals as necessary and assists clients in navigating systems of care
• Consults with service providers and community partners on resource-related issues
• Ensures confidentiality and controls access to sensitive information
• Thoroughly and efficiently completes documentation within required timeline of 48 hours of intervention/communication
• Collaborates with clinical team and participates in multidisciplinary team meetings
• Follows care follow-up procedures to ensure clients receive services to which they are referred and identify/address any follow up needs
• Conducts intake assessments as needed
• Provides crisis management support to clients and the team as needed
• Provides services in-person and via telehealth platform, as required
• Performs other duties as required

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology or related field is required; master’s degree is preferred
• At least one year of experience providing case management services; experience working with a military or veteran population is preferred
• Knowledge of military connected and veterans service organizations and resources
• Ability to think analytically and evaluate the impact of case management recommendations
• Excellent written and oral communication skills
• Highly organized, detail oriented, and reliable
• Works effectively in and contributes to a healthy team environment
• Proficient in use of technology to perform duties
• Displays appropriate understanding of and adherence to policies and procedures and organizational hierarchy
• Ability to set priorities and evaluate and create solutions to work related challenges
• Complete Behavioral Health Case Management II certification within 6 months of hire

Physical Requirements

• Must have the ability to stand or sit for long periods of time
• Must have the ability to lift, push, or pull a minimum of 25 pounds
• Able to travel approximately 10% of the time
• Able to use telephone, PC, fax machine, copy machine, and printer